Product Portfolio Lead

About AXA

As a world‑leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About The Entity

AXA is becoming a sustainable tech‑led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action :

• State‑of‑the‑art Data Technology to drive customer experience
• State‑of‑the‑art Procurement & Sourcing to drive efficiency and better manage risks
• High‑Performing Global Team for stronger partnerships with AXA entities

Job position

1 / Service Context

The Identity Product Portfolio Excellence team provides product management governance, technical assurance, and execution oversight for the global Identity and Access Management (IAM) product portfolio strategy across a cloud‑first, SaaS‑based enterprise architecture.

As the Lead of the Global IAM Product Management Office, you will be responsible for driving the strategic vision, execution, and lifecycle management of Identity and Access Management (IAM) products and services across a highly digitalised, international Group with over 160,000 users. Operating in more than 30 countries, the Group depends on secure, compliant, and efficient IAM solutions to support its global business operations.

You will lead a cross‑functional office overseeing strategy execution, product governance, compliance, engagement with internal entities, vendor performance, and sustainability in a cloud‑first, SaaS‑based architecture.

2 / Service Description

Strategic Planning & Scaled Agile Execution

Define and align the global IAM product roadmap with Group business and digital strategy.

Drive the execution of the IAM strategy in a scaled agile environment, ensuring alignment with program increments, OKRs, and transformation initiatives.

Monitor and report on strategic IAM KPIs and business value delivery.

Product Governance

Lead global governance of IAM products, ensuring consistency, coherence, and alignment with Group digital product architecture.

Maintain robust governance processes for service quality, compliance, innovation, and continuous improvement.

Stakeholder & Product Engagement Management

Establish and maintain strong engagement frameworks with Group entities, business lines, and global digital products.

Represent IAM in global forums, ensuring visibility, adoption, and integration with digital and security initiatives.

Vendor Performance & SaaS Architecture Oversight

Manage vendor relationships for IAM solutions in a multi‑SaaS, cloud‑native ecosystem.

Oversee SLAs, performance metrics, contract compliance, and innovation pipelines with IAM service providers.

Product Lifecycle, Delivery & Quality of Service

Govern the end‑to‑end lifecycle of IAM products, from ideation to retirement.

Define and monitor delivery performance, customer satisfaction, and service reliability metrics (QoS, MTTR, availability, etc.).

Costing & Sustainability Management

Define and track IAM product cost models, including forecasting and optimization.

Develop and monitor IAM product carbon footprint reduction strategies in alignment with the Group's sustainability objectives.

Sourcing & Capacity Planning

Manage resource sourcing strategies (internal, external, near / offshore) in collaboration with HR and procurement.

Ensure adequate capacity and skills availability to support IAM product delivery and evolution.

Compliance & Regulatory Management

Ensure IAM product compliance with international standards and regulatory requirements, including :

Drive alignment with Group security policies, internal controls, and audit requirements.

Lead remediation actions and compliance reporting.

3 / Service Deliverables

Published and maintained IAM strategy and roadmap, aligned with business and security priorities

Centralized view and governance of the IAM product and project portfolio across all domains (authentication, access governance, federation, etc.)

Structured engagement model with Group entities, subsidiaries, and business lines

Defined and executed change management plans supporting IAM product rollouts and migrations

Product lifecycle documentation and delivery performance dashboards (QoS, SLAs, MTTR, availability)

Quarterly performance reviews and continuous improvement plans for all IAM vendors

IAM budget planning, cost optimization reports, and usage‑based costing models

Evidence‑based compliance reports for internal audits and external regulators (DORA, ISO / IEC 27001, 42010)

Expected Skills & Experience

Expertise

Strong understanding of IAM technologies, product lifecycle management, and service operations.

Expertise in entities engagement, communication strategy, and influence in matrixed environments.

Ability to lead organisational change, facilitate adoption, and align technical solutions with user expectations.

Familiarity with regulatory compliance frameworks (DORA, ISO / IEC 27001 / 27005 / 42010, GDPR).

Strong vendor management and SaaS performance monitoring skills.

Budget planning and understanding of IT product costing and environmental KPIs.

Service Qualifications

Must have (At least 5 are required not less, especially for WT countries)

Preferred Certifications

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

#J-18808-Ljbffr