Dutch Speaking Customer Service Agent - Work Remote

Mercier Consultancy MedicalPuchong, Selangor, Malaysia

3 jam yang lalu

Penerangan pekerjaan

Mercier Consultancy Medical provided pay range

This range is provided by Mercier Consultancy Medical. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Mercier Consultancy MD is delighted to offer a remote position for a Dutch Speaking Customer Service Agent. In this role, you will have the opportunity to work from the comfort of your home while providing outstanding service to our clients. Your primary responsibility will be to assist Dutch-speaking customers, ensuring they receive timely and effective support.

Responsibilities

Handle customer inquiries from Dutch-speaking clients via phone, email, and chat, providing accurate information and assistance.
Troubleshoot issues and resolve customer complaints efficiently while maintaining a high level of client satisfaction.
Document all interactions in the CRM system to ensure quality control and follow-up as necessary.
Collaborate with colleagues to improve service processes and enhance customer experience.
Stay informed about company policies, products, and services to provide comprehensive support to customers.
Participate in training sessions and team meetings to develop your skills and knowledge.

Requirements

Fluency in Dutch (both written and spoken); proficiency in English is beneficial.

Experience in customer service is preferred, but not mandatory.

Excellent communication skills with a dedicated customer-first mindset.

Ability to handle high volumes of inquiries and resolve issues quickly and effectively.

Proficient in CRM software and other standard office applications.

Self-motivated, disciplined, and capable of working independently in a remote setting.

A strong desire to learn and grow within a customer-focused environment.

Able to come to Greece for the first 3 months. After that, candidate can work remote.

Benefits

Competitive Monthly Salary

Fully Paid Relocation Package

2 Extra Salaries Per Year

Fully Paid Training

Health Insurance

And Much More..

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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Customer Service • Puchong, Selangor, Malaysia