Assistant Boutique Manager

Rado Watch Co. Ltd.Kuala Lumpur, Kuala Lumpur, Malaysia

5 hari lalu

Penerangan pekerjaan

Company Overview

Rado is a globally recognized Swiss watchmaker known for its innovative design and pioneering use of materials. Since its beginnings in Lengnau, Switzerland in 1917, we’ve been driven by the belief : “If we can imagine it, we can make it.” Celebrated as the Master of Materials , Rado revolutionized watchmaking with high‑tech ceramic, ultralight ceramic, colourful ceramic, and Ceramos™, setting new standards in durability and design. Our collections have earned numerous international design awards, cementing our reputation as one of the most forward‑thinking brands in the industry. At Rado, we combine heritage with innovation, continuously exploring new materials, colors, and shapes to craft timepieces that are timeless, elegant, and enduring.

Job Description

Assistant Boutique Manager role at Rado Watch Co. Ltd.

Responsibilities

Sales Service

Provide personalized shopping experience, ensuring each client feels valued and engaged

Meeting sales targets by identifying customer needs, recommending suitable products to create meaningful purchases

Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals

Inventory Management and Control

Performs stock and cash count according to the operating procedure

Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction

Responsible for defective / damaged stock handling

Inventory Management applies to cash, warranty cards and GWPs

Boutique Housekeeping

Perform CRM and coordinate with Boutique Manager and / or Brand Manager for activities. Ensure all customer data are entered correctly

Responsible to execute customer loyalty program / activities

Handle customer complaints and report to Management on unusual repairs

Oversee walk‑in customer repair services and ensure that staff follow up closely on each repair services

Guide staff in giving exemplary quality customer service

Documentation & Reports

Ensure all sales and stock reports, customers service documents are accurately complied and filed

Submits reports of staff attendance, overtime claim in time

Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation

Qualifications (Profile)

3‑5 years of experience in luxury retail

Proven track record in achieving and exceeding sales targets in a competitive environment

Strong understanding of the luxury consumer mindset and behaviour

Collaborative approach with the ability to foster teamwork and a 'can‑do' attitude

Intellectual curiosity and a passion for learning and staying updated on industry trends

Exceptional communication and presentation skills in English (additional language is a plus)

Passion for luxury watches, craftsmanship, and brand heritage

Comfortable using Excel, Word, and SAP for operational and reporting tasks

Job Location

Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia (Kuala Lumpur)

Company Address

The Swatch Group (Malaysia) SDN BHD Level 22 Wisma Goldhill 67, Jalan Raja Chulan MY‑50200 Kuala Lumpur Malaysia

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Assistant Manager • Kuala Lumpur, Kuala Lumpur, Malaysia