Overview
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses. Our mission is to inspire meaningful connections by building a second home where members become friends and ideas become a reality. We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.
Note : The following sections describe responsibilities, requirements and benefits of the role.
Day in the life / Responsibilities
The Community Manager works closely with the Area Manager, Assistant Country Manager and Country Manager (depending on location) to ensure the smooth running of day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they need to pass on their knowledge through training their team. They are inspirational and accountable for the performance of the business, their team and themselves.
Administration and Finance
- Responsible for all finance such as petty cash, invoicing, receipt of payments and management reports.
- Ensure the community team is trained on all required administrative and finance tasks.
- Ensure your team meets the financial deadlines, reports accurately, and has the knowledge to deliver what is expected.
- Responsible for ensuring inventory is complete and ordering is within the set budget.
- Obtain and analyse P&L reports and conduct variance analysis when required.
- Responsible for ensuring billing is complete, and that aged receivables are followed up with minimalising late payments and ensuring month-end finance reporting can be completed on time.
Member Experience and Operations
Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience.Ensure the community team has the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and step in when needed.Drive weekly community initiatives to develop connections between members, such as member introductions, events and social media engagement.Responsible for the overall cleanliness and upkeep of the space to standard, including maintenance, dusting, utensil washing, spot cleaning, bathrooms, spills, pantry upkeep, etc., working with and coordinating the team to deliver exceptional standards.Report and follow up with the New Projects team regarding maintenance and improvements and ensure costs align with the budget.Conduct quality control checks and address issues immediately.Deliver a personalised, high-quality member experience through the team.Oversee all daily operations of the location (front desk services, event planning, social media marketing, etc.).Sales
Work with the Country Manager and Sales Lead to maintain a 100% occupancy rate at all times.Notify, manage and collaborate with internal teams to ensure a high retention rate of current members.Develop strategies to drive sales to increase revenue and interest in the location.Ensure that all enquiries are followed up on and that negotiations and closure are taking place.Manage the team and actively seek and follow up on leads, various membership sales, packages, negotiations, flex membership sales, private events and closing deals to meet sales targets.Conduct high-quality, informative tours and ensure juniors are trained and mentored, providing feedback for improvement to ensure an exemplary tour and experience for every potential member.Maintain the relationship with the landlord of the location, with support from seniors.Content and Events
Ensure events are executed to a high level and related to the community’s interests; report member feedback to the Events Team.Drive collaborations and partnerships across diverse industries and train the team on this process where needed.Coordinate with the Community team and Art Department to produce event collateral in a timely manner and to a high standard.Update social media pages (IG stories, Facebook posts, etc.), create engaging content and attend required training.Keep the event calendar and notice board up to date and attend / support external and internal events as an ambassador for all locations.People
Set SMART personal and professional goals for the team and assist with training and coaching to achieve them.Onboarding, training, developing and reviewing team performance.Participate in interviews with a senior manager for your team, providing questions and feedback to inform hiring decisions.Provide essential training, coaching, and mentorship to attract, grow and retain a solid and successful team.Actively pursue personal growth to benefit yourself, your team and the business.Coordinate with the People Team to track each team member’s training and progression.Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication.Qualifications / Experience
Three to Five years experience in a customer-facing leadership position, ideally within sales and events.Personable with strong verbal and written communication.Exceptionally organised with the ability to multitask.Thrives under pressure and is solution-oriented.University Degree is an advantage.Proficient in basic computer skills.Good business acumen.Prior experience in coworking, real estate, or startup business would be an advantage.Fluent in English.Benefits
A competitive salary is reflective of your growth.Variety of discounts across our growing industry partners.A comprehensive training academy to support your growth and longevity with us.Education allowance to support external training.A fun, dynamic working environment with a diverse, world-class team.Regular team and community events based on four pillars : Business, Community-building, Entertainment and Wellness.An extra day of leave to celebrate your birthday.An annual dedicated day to volunteer at a charity of your choice.Two days Flexcation a year to extend time away by working in any The Flexi Group location.#J-18808-Ljbffr
