IT Service Desk analyst

Job Purpose :

The primary purpose of the role is to provide first-level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolving more complex and technical incidents and requests, ensuring customer satisfaction throughout the process. The role involves creating incidents and requests, gathering additional data, performing medium-level troubleshooting, and escalating issues when necessary. This position requires advanced technical knowledge of the TD SYNNEX environment and applications.

Responsibilities :

• Assist the team in meeting service level agreements and customer satisfaction by managing incidents and requests promptly (50%).
• Resolve most incidents and requests using existing knowledge base and tools (35%).
• Participate in training to enhance technical and customer service skills, sharing knowledge proactively (15%).
• Willing to work in shifts and during bank holidays.

Knowledge, Skills, and Experience :

Key Skills :

Customer service orientation, technical troubleshooting, communication, multitasking, and confidentiality.

What’s In It For You?

Note : If you do not meet all requirements, we encourage you to apply anyway.

We are committed to diversity and equal opportunity employment. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, veteran status, disability, or age.

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