Manager, IT Store Support

Objective of the Role

The organization operates retail convenience stores nationwide. Reporting directly to the Head of IT, the IT Store Support Manager is responsible for ensuring IT systems and infrastructure in the stores operate as intended, managing installation and implementation of infrastructure and applications for new stores and refurbishments, and suggesting improvement initiatives to enhance store operation efficiency and customer experience.

Responsibilities

• Monitor and manage incident tickets.
• Supervise and lead team members to achieve productivity KPIs.
• Motivate, coach, and inspire team members to maintain and improve system operations.
• Collaborate with other IT teams to ensure timely resolution of store issues.
• Manage support for all IT applications at stores, e.g., POS applications, inventory modules, POS back‑office applications, etc.
• Manage support for all IT infrastructure at stores, e.g., internet, routers, handheld devices, POS and desktop hardware, etc.
• Ensure documentation, procedures, and guidelines are up‑to‑date.
• Provide hands‑on support to resolve user problems when required.
• Act as a Change Agent in the Digital roadmap to maximize positive organizational impact.
• Resolve conflicts and problems effectively.

Requirements

Application Process

Your application will include the following questions :

About Us

7‑Eleven Malaysia Holdings Berhad through its subsidiary 7‑Eleven Malaysia Sdn Bhd is the owner and operator of 7‑Eleven stores in Malaysia. Incorporated on 4 June 1984, 7‑Eleven Malaysia has made its mark in the retailing scene and has been a prominent icon for over 30 years. It is the single largest convenience store chain with more than 2,400 stores nationwide, serving over 900,000 customers daily.

Our Vision

To be the best retailer of convenience.

Our Mission

To consistently serve the changing needs of customers for their convenience.

Our Core Values

Retail & Consumer Products

More than 10,000 employees.

Perks and Benefits

Medical, Parking, Handphone Benefits, Petrol Card & Staff Discount C.

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