Network Engineer (Japanese)

Qualifications

• Strong technical knowledge and practical understanding in : Web technologies, Identity and Access Management (Single Sign On, IDPs, Provisioning etc), Graph and SCIM APIs, Custom and 3rd Party Integrations, Webhooks, Live streaming, Mail Servers and Delivery, Networks, MAM / MDM / EMM.
• Minimum 2 years of experience in successfully supporting enterprise level customers via multiple channels : correspondence, live chat, screen-share and phone
• Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software (e.g. Zendesk, Salesforce, etc)
• Self-managing with the ability to problem solve with minimal supervision
• Capability to absorb high volumes of information across multiple resources (technical documentation and product information without SSOT)
• Collaborative interpersonal skills with experience working in a cross‑functional team environment
• Structured multitasking and prioritization skills to efficiently handle between 20-25 complex cases daily
• Multifaceted with the ability to thrive in a fast‑paced environment while maintaining a high level of attention to detail on customer cases
• Diligence to follow processes, procedures and provide feedback for improvement opportunities

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