Customer Service Specialist (German Market)

Overview

We are seeking a dedicated and skilled (Fully Remote) Customer Service Specialist to join our growing team. This is a full-time, remote position that involves handling customer inquiries from Germany, with working hours tailored to Central European time zone. Days Fixed : Monday to Saturday (Germany Market) Salary : MYR 3,500 - MYR 4,200 per month Responsibilities

Respond promptly and professionally to customer inquiries via the Trengo platform, which consolidates all our social media and email channels. Provide accurate product information and resolve customer concerns efficiently and empathetically. Coordinate with our logistics and operations teams to address and resolve customer feedback and delivery issues. Exercise sound judgment and make certain pre-approved decisions independently to enhance the customer experience. Ensure a high level of customer satisfaction through a friendly, solution-oriented approach. Always clarify and escalate issues to Reporting Manager on things you are unsure of or beyond your capabilities Qualifications

Proven customer support experience or experience as a client service representative Strong written communication skills in English (German language proficiency is a must for the Germany market). Excellent problem-solving abilities and attention to detail, ability to analyze situations and offer solutions calmly and efficiently A friendly, customer-first mindset with the ability to remain calm under pressure. Self-motivated and able to work independently within the assigned time zone. Prior experience with customer service platforms (e.g., Trengo, Zendesk, or similar) is preferred. Skills

Strong communication skills – clear, empathetic, and effective with both verbal and written communication Patience and emotional intelligence – especially when handling difficult or upset customers Time management and multitasking – managing multiple customer queries or systems at once Teamwork and collaboration – able to work in sync with colleagues and other departments Adaptability – able to adjust to new tools, updates, or company policies quickly Preferred Traits

Positive attitude and a customer-first mindset Willingness to learn and take feedback Strong attention to detail Integrity and professionalism If you\'re passionate about providing excellent customer service and want to be part of a dynamic, remote-first team, we’d love to hear from you! Employment details

Seniority level : Associate Employment type : Full-time Job function : Customer Service, Administrative, and General Business Industries : Internet Marketplace Platforms, Retail, and Retail Furniture and Home Furnishings

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