Customer Services 社群维护客服

Job Title : Community Operations Executive – U.S. Financial Markets

Department : Operations / Customer Experience / Trading Community Management

Employment Type : Full-time

Working Hours : Night shift / U.S. Market Hours (typically start on 8 : 00 PM MYT)

Reports To : Community Operations Manager / Head of User Growth

Job Summary

We are seeking a proactive and finance-savvy Community Operations Executive to support and engage our trading community focused on the U.S. stock market. You will serve as a key bridge between users and internal teams, ensuring smooth communication, timely issue resolution, and a high‑quality community experience—all during U.S. market hours.

Key Responsibilities

• Community Management & Daily Engagement – Monitor real‑time group activities, engage users through discussions and Q&A (non‑investment advice), manage daily operations and content on platforms such as WeChat, Telegram, Discord, WhatsApp, and Facebook Groups, create and execute group engagement initiatives (daily topics, check‑ins, quizzes), respond promptly to user inquiries and provide basic platform and market guidance, identify potential users for tagging or segmentation.
• Content Coordination & Campaign Execution – Assist the operations team in planning and executing online activities (flash sale alerts, holiday events, giveaways), collaborate with the content team to publish promotional messages, pre‑event warm‑ups, livestream announcements, organize and maintain community resources such as files, images, and promotional materials.
• Data Tracking & Optimization – Monitor community performance metrics such as engagement rate, activity level, and user conversion, generate daily / weekly operational summaries and user feedback reports, propose optimization strategies based on user behavior and group activity analysis.
• Cross‑Functional Collaboration – Liaise with customer support, sales, and product teams to ensure a closed‑loop user issue resolution, participate in new product launches, user surveys, training sessions, and onboarding for new users.

Qualifications

Compensation & Benefits

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