Technical Support Engineer (M365)

Responsibilities

• Microsoft 365 Support : Provide technical support and assistance to end-users on Microsoft 365 applications and services, including Outlook, Exchange Online, SharePoint, OneDrive, and Teams.
• Issue Resolution : Troubleshoot and resolve Microsoft 365-related problems, including email configuration issues, access problems, and application errors, either remotely or on-site as necessary.
• User Account Management : Assist with user account provisioning, modification, and deprovisioning in Microsoft 365, ensuring proper access and permissions.
• Email Configuration : Configure and troubleshoot email clients (e.g., Outlook, mobile devices) for Microsoft 365 email services.
• Security and Compliance : Implement and enforce security best practices, including email security, data loss prevention (DLP), and email encryption.
• Documentation : Create and maintain technical documentation, including knowledge base articles and user guides related to Microsoft 365.
• Training : Provide training and guidance to end-users on Microsoft 365 applications and features to enhance productivity.
• Patch and Update Management : Keep Microsoft 365 services up-to-date by applying patches and updates as needed.
• Reporting : Generate and analyze reports on Microsoft 365 usage, security incidents, and compliance.
• Collaboration : Collaborate with other IT teams to integrate Microsoft 365 services with other systems and applications.
• Vendor Coordination : Interact with Microsoft support and vendors to resolve escalated technical issues.
• Continuous Learning : Stay current with Microsoft 365 updates, features, and best practices.

Qualifications

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