Senior Field Application Engineer

Overview

Senior Field Application Engineer. Our client is a global leader specializing in the design and manufacture of highly engineered, permanent fastening and mechanical hardware solutions. Their products are integral components across a wide range of industries, from modern data infrastructure to cutting-edge consumer electronics. This is a critical, customer-facing role responsible for acting as the primary

Technical Solutions Expert

and engineering liaison, focusing on

pre-sales design-in technical guidance

and

post-sales quality issue resolution . The role reports to the

FA Application Engineer Manager based in Singapore

and is part of a regional team comprising over 10 Field Application Engineers. The Engineer’s mandate is to drive the technical design-in of the client’s products into complex customer assemblies, manage all related quality assurance issues as a first responder, and enable commercial success through deep technical partnership with Original Equipment Manufacturers (OEMs) globally. Responsibilities

Technical Consulting & Design-In : Custom Solution Engineering :

Proactively propose and engineer customized hardware or unique fastening architectures to solve complex customer assembly challenges and meet design requirements.

Technical Authority :

Function as the primary

Technical Solutions Expert

for all client queries regarding the implementation and usage of the client’s mechanical fastening technology.

Schematics & Documentation :

Conduct detailed analysis of customer engineering schematics and coordinate directly with clients for design clarity. Systematically log all design-in activities and critical interactions within the enterprise CRM system.

Testing Coordination :

Collaborate with manufacturing teams to manage and execute prototype testing, delivering comprehensive technical reports to clients.

Quality & Compliance Leadership (First Responder) : Customer QA Response :

Serve as the First Line of Response for all customer quality concerns, coordinating all QA activities (RMA, corrective action reports, sorting) with both the client and the factory.

On-Site Resolution :

Where possible and viable, conduct site visits to perform hands-on problem resolution and root-cause analysis for quality deviations.

Critical Documentation :

Manage the coordination and submission of critical compliance and product documentation, including material data sheets (like IMDS / MSDS) and product qualification process documents (like PPAP).

System Integrity :

Contribute to the continuous improvement of the internal Quality Management System by participating in ISO 9001 : 2015 system review and process documentation updates.

Sales Enablement & Market Insight : Training & Support :

Provide advanced technical training to internal sales teams and external partners on product usage, competitive analysis, and application best practices.

Market Promotion :

Support the launch of new products and assist the commercial teams with preparing for product demonstrations and exhibitions (roadshows).

Data Analysis :

Prepare and compile recurring data-driven reports on regional quality trends, performance metrics, and market advancements for management review.

Resource Management :

Manage the involvement in budgeting of expenses and capital expenditures for the Field Applications Engineering department.

Requirements

Education & Experience

Minimum Education :

A Bachelor's degree in a relevant engineering discipline (Mechanical, Mechatronic, or Industrial Engineering) is mandatory.

Professional Experience :

Proven professional experience (minimum 2+ years) with mechanical hardware integration, or substantial experience (minimum 5+ years) in sheet metal component manufacturing processes.

Preferred Background :

Experience engaging with Original Equipment Manufacturers (OEMs) in high-tech sectors such as Automotive, Cloud / Data Center Infrastructure (Datacom), or Consumer Electronics is highly preferred.

Professional Profile

Hands-On Contribution :

This role requires a highly hands-on and direct contribution mindset. Candidates whose experience is predominantly in team management will not be suitable, as the role involves directly tackling and resolving technical and quality issues on-site.

Communication & Collaboration :

Exceptional communication, strong presentation skills, and interpersonal skills, capable of successful collaboration across internal departments, diverse client stakeholders, and executive management.

Problem-Solving :

A resourceful, independent, and solution-based problem-solver with a meticulous eye for detail and the ability to manage multiple complex initiatives simultaneously.

Attributes :

High degree of professionalism, trustworthiness, and a proactive, customer-centric work attitude.

Market Insight :

Demonstrated enthusiasm for staying abreast of market evolution, technological advancements, and participating in related research initiatives.

Benefits

Performance Bonus :

Annual performance-based bonus structure.

Long-Service :

Attractive long-service retention bonus scheme to reward commitment.

Travel & Allowances :

Mandatory regular travel, often at short notice, to customer sites (including the Simban plant) to resolve critical quality issues. Comprehensive travel and meal allowance claims are provided for necessary field work.

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