Senior CRM Support Specialist MYR

Senior CRM Support Specialist – MYR

Net2Source Inc. is a Global Workforce Solutions Company headquartered in New Brunswick, NJ, with offices in the U.S. and global operations in Canada, UK, Europe, UAE, Malaysia, Australia, China, Singapore, and India. Net2Source offers a wide gamut of consulting solutions customized to specific client needs including but not limited to Application Development, Workforce Management, and Project Consulting.

Role Summary : Provide day‑to‑day support and administration of all CRM systems, including user access / security administration, problem logs reporting, user helpdesk, and system housekeeping. Assist with business design & functional support for CRM implementation & enhancements; engage stakeholders to drive continuous improvements and higher adoption.

Key Responsibilities

• Support day‑to‑day operation & administration of all CRM systems, including user access / security administration, problem logs reporting, user helpdesk, and system housekeeping duties.
• Assist with providing effective Business Design & Functional Support for CRM implementation & enhancements (change requests).
• Engage stakeholders to produce continuous improvements in enriching CRM system functionality to drive higher adoption and active usage of the features.
• Use knowledge of CRM systems to recommend and facilitate change requests and system enhancements raised by users.
• Perform system housekeeping, user administration, campaign creation & leads loading.
• Explore opportunities with users to expand their usage of the CRM system.
• Gather, articulate and translate user requirements into change request / enhancement requirements.
• Conduct testing and ensure proper system implementation and documentation.
• Coordinate with stakeholders in Retail Banking, Operations, Group Technologies COE (CRM) and CRM vendors.

Requirements

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Employment Type

Full‑time

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