L1 Technical Support

Job details : Job type : Permanent

Working days : Monday- Friday (weekends and holidays when necessary)

Salary : Up to RM6,000.00

Key Responsibilities

Customer Support :

Respond promptly to customer inquiries via phone, email, or chat

Diagnose and troubleshoot basic technical issues raised by end-users.

Incident Management :

• Record, track, and document support cases using a ticketing system.

Ensure proper escalation of unresolved issues to the L2 / L3 support team.

Problem Resolution :

Guide users through step-by-step solutions, including remote desktop assistance if required.

Knowledge Base Contribution :

Suggest improvements to streamline support processes.

Technical Troubleshooting :

Resolve issues like password resets, account lockouts, and application access problems.

Collaboration :

Qualifications and Skills

Education :

Technical Skills :

Basic understanding of operating systems (Windows, macOS, Linux).

Familiarity with common software applications and troubleshooting tools.

Knowledge of basic networking concepts (IP address, DNS, VPN).

Soft Skills :

Strong problem-solving and analytical abilities.

Excellent verbal and written communication skills.

Ability to work independently and in a team-oriented environment.

Customer-centric mindset and ability to stay calm under pressure.

Additional Requirements :

Willingness to work in shifts, including weekends and holidays, if necessary.

Enthusiasm to learn and grow in a technical support role.

Job Type : Full-time

Pay : RM2, RM2,800.00 per month

Benefits :

Work Location : In person