Tidak lagi menerima permohonan
Manager, End User Experience
AIA Hong Kong and MacauKuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaan### Establish and maintain a globally deployed, supported and flexible Microsoft 365 infrastructure that includes Office 365, Enterprise Mobility & Security, Dynamic 365 & Power Platform and Azure Active Directory. ### Provides subject matter expertise in the specification of AIA’s business requirements, performance levels and the scoping of Microsoft 365 / Dynamic 365 & Power Platform / Azure Active Directory relates initiatives, changes and service requests, ensuring traceability back to desire business outcomes. ### Supported and implemented projects for end users in on-premise Exchange & Hybrid environment with O365, and services migrating to O365. ### Coordinate with Service Desk and L2 / L3 support teams around the globe for issue resolution. ### Understand and apply knowledge of Company environment in order to deliver solutions that meet the needs of the business. ### Acts as the focal point of contact for incidents, problems and changes to the Microsoft 365 / Dynamic 365 & Power Platform and Azure Active directory services. ### Works with Functional Lead to develop, design, implement and maintain Microsoft 365 services strategies, policies, business plans, innovations roadmap, processes, frameworks and standards that are fit for purpose considering the interests of the AIA Business Units. ### Create and maintain detailed documentation of Microsoft 365 infrastructure, processes and procedures. ### Work with Business Units, IT Development, and IT Infrastructure team members to ensure overall performance meets / exceeds service level objectives ### Orchestrate and work with key vendors. ### Conduct performance assessments in accordance with Company process. ### Actively seek improvements to the team’s process. ### Actively participate in operational ITIL processes i.e. Incident, Change Management (CAB), Release Management, Problem Management, and Availability Management.### ### Minimum Job Requirements : ### Must always have ability to work in a fast pace environment demonstrating autonomy in conforming to strategic intent while adhering to team values. ### A total of 12+ years of relevant IT experience (End user service management, monitoring, security, performance, capacity, availability) ### 9+ years End User Service Engineering SME experience within an IT service provider or internal IT organization ### Deep knowledge in M365 platform setup in relationship to office 365, Azure Active Directory, dynamic 365 and Power platform ### 9+ years experiencing in deploying and managing SaaS based end-user services such as O365, MDM. ### 8+ years’ experience in Azure Identity and Access Management ### Minimum 5-6 Years’ experience in Dynamic365 / Power platform service Management ### Experience producing business relevant presentations and technical oriented writing is mandatory. ### Excellent communications and interpersonal and presentation skills. ### Demonstrated project leadership experience. ### Solution driven able to react quickly and resolve issues so that the workflow can continues. ### University graduate in IT or related discipline. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. #J-18808-Ljbffr
## Manager, End User ExperienceAIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.If you want to shape a brighter future at AIA Digital+, please read on.
- About the Role
- As a Microsoft 365 Manager, you will have the ability to directly impact successful business adoption of End User Service Technologies.
Responsible for envisioning and developing the technical solutions that meets Company End User Computing needs, advising on business transformation with the aim of aligning people, processes, and technology while fostering a relationship with our business partners as a trusted advisor.
You will work in close collaboration with M365 Product & Service Management team and IT operations. You will provide technical thought leadership for EUS emerging products for the business.
You are also required to ensure Service Support and Service Delivery processes are in place to meet business needs based on agreed Service Levels.
This position is a stakeholder-facing role and requires that you establish and manage expectations within the business and drive the IT teams to achieve those expectations to a high standard.### Job Responsibilities :
Buat amaran kerja untuk carian ini
Manager End User Experience • Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Manager, End User Experience
AIA Hong Kong and MacauKuala Lumpur, Kuala Lumpur, Malaysia Manager, End User ExperienceAIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
wavespace Experience Manager
Ernst & Young Advisory Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia Wavespace Experience Manager (Design Thinking).Other locations : Primary Location Only.Businesses must constantly reinvent themselves, at speed.
The pace of change has accelerated such that companies...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Wavespace Experience Manager (Design Thinking)
EYKuala Lumpur, Kuala Lumpur, Malaysia Businesses must constantly reinvent themselves, at speed.The pace of change has accelerated such that companies can be disrupted at any time.
They need the freedom and space to be able to.At EY wave...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Execution & Enablement Manager APAC
dLocalKlang Municipal Council, Klang Municipal Council, Malaysia Execution & Enablement Manager APAC.Join to apply for the Execution & Enablement Manager APAC role at dLocal.Local enables the biggest companies in the world to collect payments in 40 countries in ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Customer Experience Manager
Joey Yap GroupKuala Lumpur, Kuala Lumpur, Malaysia We are seeking a dedicated and experienced Customer Experience Manager to enhance the customer journey across all touchpoints.
The ideal candidate will have a passion for customer service and a stro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
End User Services (EUS) Team Lead - APAC
Experian HealthCyberjaya, Selangor, Malaysia The End User Services (EUS) Team Lead manages the overall delivery of end user services in the Asia Pacific region.The focus would be on the overall end user services within the region on Help Desk...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
User Experience Design Manager
HudlKuala Lumpur, Kuala Lumpur, Malaysia We hire the best to ensure you’re working with people you can constantly learn from.You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next.We work...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Software Engineering Manager, Ubuntu Gaming
CanonicalSepang, Sepang, Malaysia Canonical is hiring for the Software Engineering Manager, Ubuntu Gaming.Location : Remote in the Americas or EMEA region.
As the Software Engineering Manager for Ubuntu Gaming, your mission is to hel...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)
AgodaSeremban, Negeri Sembilan, Malaysia Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Manager, End User Experience
AIA Hong KongKuala Lumpur, Kuala Lumpur, Malaysia Are you ready to shape a better tomorrow?.AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils i...Tunjukkan lagiKemas kini terakhir: 27 hari yang lalu
- Dinaikkan pangkat
Manager, End User Computing
Great EasternKuala Lumpur, Kuala Lumpur, Malaysia The individual will provide leadership to the End User Computing capability of Great Eastern.The individual should own the end user experience vision and roadmap and drive for continuous improvemen...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Senior Product Manager (Mobile App Experience)
Hyphen ConnectShah Alam, Selangor, Malaysia We are hiring for one of our ecosystem projects - a cryptocurrency exchange.They are seeking a Senior Product Manager to lead product initiatives from concept to execution.In this position, you’ll ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Enterprise Project Manager
CanonicalKlang Municipal Council, Klang Municipal Council, Malaysia Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Regional Head of Customer Experience & Supply Chain
Michael PageKuala Selangor, Kuala Selangor, Malaysia With a strong presence across multiple regions worldwide, they are dedicated to delivering high-quality customer experiences and supply chain solutions at a large scale, constantly evolving to meet...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior User Acquisition (UA) Manager
Pixlr GroupNilai, Negeri Sembilan, Malaysia Pixlr is one of the world’s leading photo editing platforms, helping millions of users transform creativity into stunning visuals every month.
Our subscription-driven apps are powered by cutting-edg...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Team Leader (Need Experience)
Agensi Pekerjaan JobScoper Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia Lead and manage a team of customer service representatives supporting e-commerce clients.Oversee daily operations to ensure adherence to service level agreements (SLAs), quality standards, and clie...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Utilities Engineer
LonzaSemenyih, Selangor, Malaysia Today, Lonza is a global leader in life sciences operating across five continents.While we work in science, there’s no magic formula to how we do it.
Our greatest scientific solution is dedicated in...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Manager - Employee Experience (Onboarding)
PwC MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia Manager - Employee Experience (Onboarding).PwC Malaysia, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.A career in Human Resources, within Internal Firm Services, will provide you with ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu