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Section Manager | Retail | ZARA

Section Manager | Retail | ZARA

ZaraKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

The Section Manager is responsible for maintaining operational excellence in the store, supporting the Store Manager in achieving sales targets, managing a positive P&L, and ensuring full brand compliance. The role fosters a working environment aligned with brand values, promoting teamwork, high performance, and exceptional customer service.

Responsibilities

Drive Sales

  • Lead by example in customer service, ensuring standards reflect a strong brand image.
  • Review and analyze sales figures to identify opportunities for growth at department and BU levels.
  • Challenge teams to improve performance using relevant retail metrics.
  • Collaborate with departments to support local sales growth initiatives.
  • Analyze competitors to identify and exploit store-level opportunities.
  • Drive conversion, average basket, UPT, and maximize sales.
  • Schedule monthly and daily store cover based on sales trends.

Commercial & Visual

  • Deliver store standards and implement impactful, commercially focused events.
  • Ensure product presentation aligns with brand guidelines and seasonal launches.
  • Highlight merchandise through effective Visual Merchandising.
  • Benchmark standards with peer stores and competitors, creating an aspirational shopping environment.

    • Stock Management

  • Adhere to SOPs for stock management (receiving, cycle counts, transfers, returns, damaged items, etc.) and communicate with relevant departments.
  • Ensure proper OPS team cover for replenishment of best sellers and coordinate with Commercial and Merchandiser teams.
  • Regularly review top / bottom selling lines and stockholding areas to maximize sales and identify risks.

    • Service Standards

  • Role model exceptional service, generating excitement and commitment.
  • Address customer complaints, prioritizing satisfaction.
  • Ensure effective replenishment and compliance with company standards.
  • Seek and use customer feedback to drive improvements.
  • Drive daily internal assessments and ensure all employees complete required service training.

    • Service Measurements

  • Analyze Mystery Shop reports, implement action plans, and challenge teams for improvement.
  • Regularly recognize excellent service with clear communication.

    • Compliance

  • Ensure adequate resourcing and thorough knowledge of all compliance issues.
  • Keep employees updated on SOPs and implement self-assessment audits.
  • Review audit reports and create action plans with management.

    • Health & Safety

  • Deliver a safe trading environment, reviewing risks weekly with the Health and Safety officer.
  • Ensure maintenance issues are reported and resolved promptly.
  • Regularly review cleaning contractors for compliance with brand standards.

    • Duty Management

  • Train section managers for duty / key holder roles and incident management.

    • Loss & Prevention

  • Ensure adherence to cash management and security procedures.
  • Conduct routine checks on stockroom and shop floor, monitor for theft, and deploy staff accordingly.

    • People Policies and Process

  • Implement company policies for absence, leave, and discipline.
  • Understand HR policies to drive positive employee behavior.

    • Voice of Employee

  • Engage regularly with employees to promote communication and involvement.

    • Performance Development (PDR)

  • Partner with Store Manager and HRBP to ensure completion of required trainings and participate in performance reviews.

    • Profitability

  • Deliver efficient use of FTE, manage shrinkage, and drive cost improvements.

    • Requirements

  • Minimum 8 years’ experience in fashion retail operations in a managerial role, preferably in fashion / sports retail.
  • Strong people management and service orientation.
  • Motivated, target- and KPI-driven.
  • Experience and passion for fashion brands.
  • Commercial acumen, excellent communication, and interpersonal skills.
  • Willingness to work retail hours and public holidays.
  • Proficient in Microsoft Office and Internet savvy.

    • #J-18808-Ljbffr

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