Knowledge Management Analyst

Knowledge Management Analyst

bp – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Operations & Advisory is an internal global HR shared services organisation responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. The Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within the local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders. Purpose : Work with the knowledge management coach to implement the Operations & Advisory management strategy. Identify, create and promote knowledge materials that help bp colleagues resolve people and culture queries. Maintain the bp people portal knowledge base. Key accountabilities Implement

Format, publish and archive knowledge materials in accordance with established writing guidelines.

Evaluate and update materials created by stakeholders as requested.

Utilise outlined processes and tools to assess and action knowledge and content queries.

Build effective relationships with regional delivery centre colleagues and content owners.

Maintain

Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.

Identify and update knowledge-based assets due to new system releases or process changes in partnership with the knowledge management coach.

Monitor people and culture knowledge performance and flag knowledge issues.

Identify opportunities for continuous improvement.

Promote

Share knowledge updates and data analytics with relevant stakeholders to improve real-time query resolution.

Escalate technical issues or configuration change requests as needed to the Activity Manager / Knowledge Coach.

Support continuous learning and development of knowledge management capability.

Essential Education

Bachelor’s degree in a relevant technical / business field or equivalent experience

Experience in HR or another shared services environment is preferred

Knowledge management qualification from a recognised institution or equivalent experience is preferred

1–3 years of Experience in Knowledge Management environment or equivalent is preferred

Essential Experience & Job Requirements Technical Capability

Effective writing skills including spelling, sentence structure and grammar

Creation and maintenance of knowledge base / portal content

Foundational knowledge of customer relationship management systems, portal and chatbot technologies

Digital fluency – UX / graphic design, web editing, wireframes and analytical support tools

Numeracy & analytical thinking – ability to generate and analyse data to inform decisions

Risk management – proactively mitigates data privacy risks

Business Capability

Solution focus – identifies value-added solutions

Stakeholder management – builds relationships with key stakeholders with a coaching approach

Business sense & customer focus – understands the relationship between activity and BP strategy

Leadership & EQ Capability

Acts with integrity and upholds BP values

Inclusion and collaboration with diverse stakeholders

Group mindset – considers the bigger picture and team perspectives

Calm under pressure and adaptable to ambiguity

Curiosity, resilience and openness to new experiences

Desirable Criteria

Foundational knowledge of HR management systems, processes and ways of working

Travel, Relocation and Working Arrangements

Travel : No travel is expected for this role

Relocation : This role is not eligible for relocation

Remote Type : Hybrid of office / remote working

Other

We are an equal opportunity employer and value diversity at bp. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity, veteran status or disability status. Reasonable adjustments are available for applicants with accessibility needs during the recruitment process.

Job Function

Consulting, Information Technology

#J-18808-Ljbffr