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Service Desk Analyst (Entry Level)

Service Desk Analyst (Entry Level)

Glory Ltd.Kuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Service Desk Analyst (Entry Level)

Application Deadline : 28 November 2025

Department : IS - Service Delivery

Employment Type : Permanent - Full Time

Location : Malaysia / Kuala Lumpur

Reporting To : Service Desk Team Leader

Description

The Service Desk Analyst is the first line of support for Glory and the orchestrator for the rest of IS. To fulfil this position and be successful, you must have a good technical mindset, excellent customer service skills and a degree of patience. Being on the front line involves exposure to senior individuals across the organisation, meaning that the Service Desk Analyst must always present themselves appropriately, demonstrating a high level of professionalism.

Key Responsibilities

  • Incident and Service Request logging, prioritization and assignment
  • Managing the Service Desk number, when on shift, at all times
  • FTF (First Time Fix) of as many Incidents as possible, within SLA
  • Accurate assignment of Incidents and Requests to other IS teams when unable to be resolved at first line
  • Accurately capturing required details to log tickets
  • Reporting on statistics as required
  • Fulfilling the joiners, movers, leavers and any other requests in accordance with regulatory compliance

Skills, Knowledge & Expertise

  • Degree qualified (preferred) or similar level of higher education
  • Good understanding of enterprise technologies
  • Competent with Microsoft Office applications
  • Experience working in a team on a 24x7 shift basis
  • Experience working for a medium-sized enterprise business
  • Experience working in the manufacturing industry and appropriate knowledge of related business applications

    • Competencies required to be successful in the role include :

  • Excellent Customer Service skills
  • Strong foundation and / or passion for computing and IT
  • Possesses first class attention to detail
  • Has exceptional analytical skills and troubleshooting abilities
  • Instils a commitment to providing exceptional support
  • Works well under pressure
  • Must be able to participate in team rota
  • Strong communication skills in English, with a preference for proficiency in at least one of the following languages : Spanish, French, or German.
  • Self-driven with a passion for the field and a thirst for personal development
  • Team player; works well in a busy team and is quick to learn and able to deal with a wide range of issues

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    Buat amaran kerja untuk carian ini

    Service Desk Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia