Customer Service Executive

Roles and Responsibilities

• To handle all inbound calls relates to Water Filter complaints.
• To handle reply via Live Chat.
• To perform outbound calls in order to do satisfaction check with customer.
• Follow up with customers to ensure their satisfaction and resolve any outstanding issues.
• Listen attentively to customers' needs and concerns, and provide appropriate solutions or escalate complex issues to the appropriate department.
• Maintain a high level of product knowledge to effectively address customer inquiries and provide recommendations.
• Collaborate with other team members and departments to resolve customer issues and improve overall customer experience.
• Other Ad-hoc duties.

Requirements

Employment Benefits : Competitive annual bonus package & increment (subject to individual work performance), Training and career-development opportunities, PA Insurance, medical, spectacles & dental provided, Staff purchase discount, Annual Leave, Maternity / Paternity Leave, Marriage Leave, Natural Disaster Leave, Marriage gift; Baby gift, Monthly Star Employee Gift, Sport Club etc.

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We are offering an attractive remuneration package with an attractive commission scheme and a culture that encourages personal growth.

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Interested candidates, please apply online with a detailed resume, contact number, current and expected salary together with a recent passport-sized photograph

Come and join us and be part of our big family

We wish to inform that only shortlisted candidates will be notified.

Job Type : Full-time

Pay : RM3, RM4,500.00 per month

Benefits :

Work Location : In person