Group Account Supervisor(Reservations)-Sheraton Johor Bahru

Overview

Group Account Supervisor (Reservations) – Sheraton Johor Bahru. The role focuses on managing group reservations, ensuring accuracy of room blocks, and delivering high-quality guest service in line with Sheraton Hotels & Resorts standards.

Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Communicate company values and culture to new employees.
• Review and implement new Reservations procedures.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type; verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests; answer questions about property facilities / services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in the reservation system; troubleshoot, resolve, and document guest issues and concerns or escalate as needed.
• Set up proper billing accounts according to Accounting policies.
• Assist management in training, scheduling, counseling, motivating and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment / Open Door Policy.
• Follow all company policies and procedures; maintain professional appearance; protect confidential information and company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Develop and maintain positive working relationships with others; comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.

Qualifications

Location & Schedule

Additional Information

Job Number :

Location details and map available on the job posting page; Remote location : No

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