Mid-Market Account Executive

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.

At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform

The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships

Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

We’re now looking for a Mid-Market Account Executive based in Malaysia to accelerate our growth across Southeast Asia. This role is key to expanding Wati’s presence among fast-growing mid-market businesses, helping them transform customer engagement through WhatsApp and conversational automation.

What You’ll Be Doing

As a Mid-Market Account Executive, you’ll drive new business and manage complex, multi-stakeholder sales cycles with mid-market clients across Malaysia, Singapore, and the broader SEA region. You’ll own the end-to-end sales process — from prospecting and discovery to demo, negotiation, and close — partnering cross-functionally to ensure customer success and long-term value realization.

Key Responsibilities

• Own and manage full sales cycles with mid-market customers, from qualification to close.
• Conduct consultative discovery sessions to understand business challenges and design tailored solutions.
• Deliver compelling product demonstrations and ROI-based business cases.
• Manage complex deal structures and negotiate commercial terms with senior decision-makers.
• Collaborate with Marketing, Partnerships, and Customer Success to ensure smooth handoffs and customer retention.
• Provide actionable market insights to influence go-to-market and product strategies.
• Consistently meet or exceed quarterly and annual revenue targets.
• 4–7 years of SaaS or B2B tech sales experience, with at least 3 years closing mid-market deals.
• Proven track record of exceeding quota in a consultative, solution-based sales environment.
• Strong presentation, negotiation, and stakeholder management skills.
• Fluent in English (required); proficiency in Malay and / or Mandarin is highly preferred.
• Self-motivated, disciplined, and comfortable working in a remote-first, fast-paced environment.
• Experience with CRM tools such as HubSpot or Salesforce.
• Bonus : Background in eCommerce, digital marketing, or customer engagement solutions across SEA markets.

Why Join Wati?

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