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Customer Service Product Manager (Senior)

BybitKuala Lumpur, Kuala Lumpur, Malaysia

30+ hari lalu

Penerangan pekerjaan

Product Manager, Products & Proposition, GIWM

Responsibilities

Undertake the functional planning, design, and requirement management of CRM product lines (such as customer service backend, Salesforce) (C-end functionality and supporting management backend)
Responsible for closely collaborating with the internal business team of the company, building CRM and business flow systems, and being accountable for delivery results and business satisfaction
Explore the implementation and application of AI capabilities in the company's CRM and other product systems to enhance internal efficiency
Responsible for detailed product feature planning and product design, including but not limited to business requirement communication, writing PRD documents, functional process sorting, functional point sorting, logical judgment of each functional point, field sorting, etc., and assisting the R&D team in understanding and mastering requirements, designing system architecture, and arranging iteration plans.

Qualifications

3-5 years of product manager experience, possessing excellent communication and coordination skills

Proficient in using prototype design tools such as Axure and Mockplus, as well as process and mind mapping tools such as Visio and MindManager. Possess excellent PRD document writing skills, able to clearly articulate product logic and functional details.

Strong project management skills, able to effectively coordinate cross departmental resources, control project progress, promote smooth project delivery, good communication and coordination skills, team spirit, good at listening to requirements, coordinating interests of all parties to reach consensus.

Data driven thinking, familiar with data analysis methods and tools, able to solve problems and optimize products through data mining, possessing strong learning ability and innovation awareness, actively following industry trends, introducing new technologies and concepts to optimize products.

Experience in building or successfully implementing AI products is preferred

Those with experience in cryptocurrency exchanges are given priority consideration

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Buat amaran kerja untuk carian ini

Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia