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Inbound Sales Representative - Japanese - KL

Inbound Sales Representative - Japanese - KL

TeleperformancePetaling Jaya, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

The Technical Support Specialist provides timely support to customers through available communication channels (email and chat).

Qualifications

Education Background :

  • Bachelor’s Degree or at least Diploma or equivalent in any discipline.
  • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Work Experience :

  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field.
  • Call centre experience is not a ‘must’ but would be a distinct advantage.

    • Required Interpersonal Skills :

  • Must be tech savvy and interested in the customer’s products and platform features.
  • Ability to meet sales targets, while providing a stellar customer experience.
  • Strong capability of transitioning support calls to solutioning sales opportunities.
  • Proven ability to promote and build extraordinary customer rapport.
  • Multitasking and computer navigation abilities.
  • Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call.
  • Coachable, learner mindset, ability to take feedback and proactively apply it to improve results.
  • Self-driven to achieve targets and deliver superior service.

    • Preferred Requirements :

  • 3+ years sales experience in a consultative selling role.
  • Solid understanding of client products / services.
  • Experience in B2B consultative sales, relationship building and using CRM systems.
  • Experience owning and / or operating a small and / or midsize business (SMB).
  • 1+ years’ experience in a commission, bonus, and / or metrics-driven environment.

    • Technical Skills :

  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
  • Experience in Customer Support / Technical Support will be added advantage.
  • Have basic understanding of HTML and Java will be added advantage.

    • Responsibilities

  • Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction.
  • Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.
  • Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate.
  • Troubleshoot client products as needed to resolve each call the first time.
  • Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
  • Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.

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    Buat amaran kerja untuk carian ini

    Sales Representative • Petaling Jaya, Selangor, Malaysia