Support Specialist

Join the revolution in hospitality tech

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At Liven, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back-of-house management.

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows, enabling smarter decision-making and smoother operations at scale.

We're proud to be an AI-first organisation. By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters : solving complex problems, delighting guests, and driving meaningful growth.

Key Milestones :

• Expansion : Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific's largest end-to-end group in hospitality technology.
• Global Reach : Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you'll feel right at home here.

Here's a quick glimpse of Liven :

About the role

As a Support Specialist (Mandarin-Speaking) at Liven, you'll be on the frontline of customer experience — providing fast, friendly, and effective support to ensure our clients maximise the value of our products. Whether it's resolving a technical issue, answering questions, or guiding users through features, your role is vital to client satisfaction and retention.

This role requires fluency in both English and Mandarin, along with experience supporting international customers across different time zones. If you thrive in fast-paced environments and are passionate about helping customers succeed, we'd love to meet you.

What you'll do

Qualifications

Good to Have