Quality Auditor Content Moderation (Mandarin / Cantonese, Remote)

Quality Auditor Content Moderation (Mandarin / Cantonese, Remote) HCLTech WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Review tasks and transactions regularly, with frequency determined by business needs.

Provide real-time feedback to moderators, map error trends, manage bottom quartile performance, and improve overall agent-level performance.

Stay informed about news and current affairs, especially in international markets like the US.

Identify gaps and gray areas in policies and guidelines based on real-world data.

Document and store edge cases and nuanced examples among moderated content to create referenceable repositories.

Requirements

Degree in journalism, communication, Chinese language, or a similar field.

2 to 3 years of audit / review experience or equivalent newsroom experience (print / digital / TV) such as desk editing or proofreading.

Familiarity with universal news and media editorial policies.

Fluent in Mandarin / Cantonese language, both oral and written, with excellent comprehension skills in Business English.

Ability to work under pressure and make sound judgment calls.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology and Consulting

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech by 2x

Get notified about new Quality Auditor jobs in

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

#J-18808-Ljbffr