Executive Housekeeper (Pre-opening)

Hilton Kuala Lumpur

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

Step into a realm where elegance meets excellence. As our Executive Housekeeper, you won’t just manage a department - you’ll lead a passionate team in creating extraordinary guest experiences that reflect the very essence of luxury hospitality. This is your opportunity to be part of an exceptional team leading a landmark opening, where your leadership will shape the standards of impeccable cleanliness, refined presentation, and heartfelt service. You’ll inspire a culture of pride, precision, and perfection, ensuring every guest feels truly at home from the moment they arrive. If you’re driven by excellence, have an eye for detail, and thrive in a dynamic, five-star luxury environment, we invite you to bring your talent, passion, and creativity to our team. Together, let’s elevate every stay into a masterpiece of comfort, care, and sophistication - leaving a lasting impression on every guest.

What will I be doing?

• Department Leadership : Manage and oversee the daily operations of the housekeeping department, ensuring seamless workflow and adherence to quality standards. Provide leadership and guidance to the housekeeping team, fostering a culture of collaboration and excellence.
• Guest Satisfaction : Ensure guest rooms, public areas, and back‑of‑house spaces exceed cleanliness and presentation expectations. Respond promptly to guest inquiries or complaints, implementing solutions to enhance satisfaction.
• Team Management & Development : Recruit, train, and mentor housekeeping team members, ensuring they are equipped with the skills and knowledge to perform their roles effectively. Conduct regular performance evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Inventory & Supplies Management : Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, ensuring timely replenishment. Implement cost‑effective practices while maintaining quality and service standards.
• Compliance & Safety : Ensure all housekeeping operations comply with health, safety, and hygiene regulations. Conduct regular safety training sessions and inspections to minimize risks. Uphold the highest standards of excellence by ensuring strict adherence to both Hotel Brand Service Standards and Forbes Service Standards.
• Collaboration & Communication : Work closely with other departments, such as Front Office and Engineering, to coordinate efforts and address operational needs. Communicate effectively with senior management, providing updates on department performance and projects.
• Process Improvement & Efficiency : Identify opportunities to enhance housekeeping processes and implement innovative solutions. Develop and maintain cleaning schedules to ensure consistency and efficiency across all areas.
• Budget & Cost Control : Assist in preparing and managing the housekeeping department budget, tracking expenses, and identifying cost‑saving measures. Analyze operational data to optimize resources and improve productivity.

What are we looking for?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations : Waldorf Astoria Kuala Lumpur

Schedule : Full‑time

Brand : Waldorf Astoria Hotels & Resorts

Job : Housekeeping and Laundry

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Management and Manufacturing

Industries : Hospitality

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