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Application Engineer

Application Engineer

EXFOSelangorMalaysia, Selangor, Malaysia
5 jam yang lalu
Penerangan pekerjaan

Job Summary

The Application Engineer is a seasoned technology sales / pre-sales professional with a techno-commercial mindset. This candidate should possess a strong knowledge of the end-to-end value chain, from a Data Center / Enterprise and TSP (Telecom Service Provider) perspective. The KRA of this position is to be a trusted advisor and pre-sales technical manager who can independently engage and manage the expectations of EXFO customers to address their testing and business needs of EXFO’s test and measurement solutions. Having a broad knowledge of the telecommunications network workflows (Telcos / ISP / MSO) will be advantageous. Candidate should be a visionary and ambitious team player capable of working in a highly competitive and challenging business environment. This role covers activities in SEA countries including Singapore, Malaysia, Indonesia, Philippines, Thailand and Vietnam.

What You’ll Do

  • Candidate should have a strong customer-oriented approach.
  • Demonstrate strong knowledge of the product line, operate with minimal supervision, be self-motivated, fast learner, and capable of developing business strategies for EXFO’s test and measurement solutions.
  • Contribute to achieving or exceeding regional sales and business development objectives in collaboration with all concerned.
  • Support the sales team during the proposal phase by providing pricing estimates, resource requirements, preliminary project timelines, SOW language, and acceptance test plans.
  • Own the pre-sales cycle, including assisting sales in closing the sale and achieving business development objectives with Regional Sales Managers.
  • Serve as a technical interface between SEA customers, sales, Product management, product experts, post-sale support, and R&D from headquarters.
  • Develop and deliver product presentations at customers, conferences, and other venues as required.
  • Take responsibility for effective deployment and adoption of demo equipment for field trials / POC.
  • Maintain fully documented customer profiles for every opportunity, and keep all CRM data up to date.
  • Provide post-implementation onsite troubleshooting in support of the sales team as required.
  • Provide relevant customer feedback to corporate HQ on features, futures, issues, success stories, and competitive intelligence.

What We’re Looking For

  • Technical skills
  • Exceptional knowledge of fiber testing methodologies, high-speed transmission (100G / 400G and above), optical spectrum, fiber monitoring, and wireless technology testing.
  • Competent knowledge of reflectometry technology and ITU-T standards for transmission system testing.
  • Strong knowledge of transmission technologies such as SDH, OTN, WDM, SyncE & PTP, CPRI, Fiber Channel.
  • Strong knowledge in fiber optic testing, PON, MPLS / IPVPN / Ethernet technologies, DWDM.
  • Strong telecom / wireless / wireline experience with fixed line and wireless knowledge; familiarity with 3GPP / 3GPP2 and related products; wireless protocols : 3G, 4G / LTE, 5G.
  • Understanding of SEA Telco market plus DC / Enterprise market is advantageous.
  • Experience with network testing tools and monitoring systems; proficient in MS Office, Visio, and MS Project.
  • Required Aptitudes
  • Customer-facing experience with effective oral and written communication; ability to combine technical mindset with business requirements; strong customer advocacy and cross-selling abilities.
  • General Aptitudes
  • Self-motivated with a strong team attitude; strong planning, organizational, and prioritization skills; process-oriented; professional demeanor; strong written and verbal communication; good judgment and analytical skills; initiative and accountability; adaptable to change; innovative problem-solver; well organized and results oriented.

    • Experience & Education

  • Pertinent experience : 5+ years of experience selling in consultative, direct sales, and team environments.
  • Experience working within direct and overlay sales environments.
  • Language requirements : English reading / writing / speaking mandatory; other local languages advantageous.
  • Education : Degree in Telecommunications, Electronics Engineering or equivalent. Business degree assets.
  • Travel : 50%

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Engineering and Information Technology

    • Industries

  • Telecommunications

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    Buat amaran kerja untuk carian ini

    Application Engineer • SelangorMalaysia, Selangor, Malaysia