Application Engineer

Job Summary

The Application Engineer is required to be a seasoned technology sales / pre-sales professional, with a techno-commercial mindset. This candidate should possess a strong knowledge of the end-to-end Value chain, both from a Data Center / Enterprise and TSP (Telecom Service Provider) perspective. The key responsibility area of this position is to be a trusted advisor & pre-sales technical manager who can independently engage & manage the expectations of EXFO customers to address their testing & business needs of EXFO’s test & measurement solutions. Having a broad knowledge of the telecommunications network working / workflow be it Telcos / ISP / MSO will be advantageous. Candidate should be Visionary and Ambitious team player capable of working in highly competitive & challenging business environment. Candidate will be responsible for activities in SEA countries including Singapore, Malaysia, Indonesia, Philippines, Thailand and Vietnam.

What You’ll Do

• Candidate should have a strong customer-oriented approach
• This position requires a person who can demonstrate strong knowledge, and understanding of the product line, can operate with minimal supervision, is a self-motivated person, fast learner, and is highly competent in developing business strategies for EXFO’s industry-leading Test and Measurement Solutions.
• Contribute to achieving or exceeding the regional sales and business development objectives in collaboration with all concerned.
• Support the sales team during the proposal phase of new / existing opportunities by providing pricing estimates, resource requirements, preliminary project timelines, SOW language, and acceptance test plans.
• Candidate should own pre-sales cycle, including assisting sales in closing the sale, and business development objectives along with Regional Sales Managers.
• Candidate should be a technical interface / bridge between SEA customers, sales team and Product management team, product experts, post-sale support, R&D etc. from headquarters.
• Developing and delivering product presentations at customers, conferences, and other venues as required.
• Taking responsibility for effective deployment and adoption of demo equipment for field trials / POC.
• Ensure we have a fully documented customer profile for every opportunity where a quote is made and all relevant data in the CRM is up to date.
• Provide post-implementation onsite troubleshooting assistance in support of the sales team as required.
• Provide relevant customer feedback to corporate HQ : features, futures, issues, success stories, and competitive field intelligence

What We’re Looking For

Technical skills

Required Aptitudes.

Customer Skills

General Aptitudes

Experience Level

Pertinent experience : 5+ years of experience selling in consultative, direct sales, and team environments.

Experience working within direct and overlay sales environments.

Language requirements : Ability to competently read / write and speak English is mandatory; other local languages will be advantageous

Education : Degree in Telecommunications, Engineering (Electronics) or equivalent. Business degree a definite asset

Travel : 50%

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