Payment Operations Executive

IC Markets Federal Territory of Kuala Lumpur, Malaysia

Payment Operations Executive

We are seeking a detail-oriented and reliable Payment Operation Executive to join our Accounts and Back Office team. The successful candidate will be responsible for handling and monitoring client deposit and withdrawal transactions, ensuring timely, accurate, and secure processing in compliance with internal policies and regulatory requirements.

Job Responsibilities :

• Ensure that all transactions are handled accurately, timely, and in line with internal procedures and AML / KYC guidelines.
• Liaise with clients, banks, and payment service providers (PSPs) to resolve any issues or discrepancies.
• Review and verify client documentation ensuring compliance with KYC where required and escalate unusual transactions or potential fraud cases.
• Maintain up-to-date records and audit trails of all processed transactions.
• Coordinate with the Compliance and Finance teams to ensure smooth and compliant operations.
• Assist in reconciling payment-related accounts and resolving mismatches.
• Handle client queries related to transaction status and provide timely updates.
• Assist with monthly and ad hoc reporting requirements.
• Collaborate with other departments to resolve operational matters.

Requirements :

We offer :

IC Markets is an equal opportunities employer and welcomes applications from diverse candidates.

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