Talent.com
Application Support Manager

Application Support Manager

CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, MY
30+ hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Manager / Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities :

Support Operations & Performance

  • Monitor and ensure departmental productivity and service level objectives are achieved.
  • Oversee day-to-day operations within the support team, ensuring efficient case handling and timely resolution of all technical issues.
  • Conduct regular OTRS (Open-Ticket Request System) reviews to assess ticket handling quality, response times, and escalation effectiveness.

IoT System & Product Monitoring

  • Proactively monitor the health, connectivity, and performance of all IoT sensors and systems.
  • Identify exceptional cases, anomalies, or potential failures and initiate appropriate repair or maintenance processes.
  • Recommend enhancements to improve IoT system reliability, scalability, and performance.

    • Customer Support & Escalation Management

  • Manage and oversee the escalation process for customer support issues to ensure prompt resolution and customer satisfaction.
  • Act as a key point of contact for critical issues requiring coordination between technical, engineering, and management teams.
  • Establish and maintain an escalation matrix to ensure structured communication and accountability.

    • Continuous Improvement & Product Development Support

  • Analyze customer feedback, support data, and industry trends to identify opportunities for product and service improvements.
  • Provide detailed technical insights and feedback to assist in new product feasibility and development initiatives.

    • Job Requirements :

  • Bachelor's degree in engineering with strong electronics / technical experiences.
  • Minimum of 5 years' experience in the role and experience in managing and grow a team.
  • Experience in System Integrator (SI) industry or familiar with SaaS platform is an added advantage.
  • Proven track record in incident and troubleshooting management.
  • Good leadership and people management skills and ability to work under pressure.
  • Excellent communication and interpersonal skills.
  • Hands-on and a can-do attitude.
  • Technically independent with good initiative.
  • Strong analytical and problem-solving skills with an out-of-box approach in providing solutions.

    • Employee Benefit

  • Transport Allowance RM500
  • Unlimited Medical Outpatient Benefit - Clinical
  • Insurances Coverage
  • Start with 15 days AL
  • Flexible Benefit
  • Performance Bonus (Yearly)
    • Buat amaran kerja untuk carian ini

    Application Support • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

    Pekerjaan berkaitan
    IT - Application Support Engineer (MANDARIN Speaking)

    IT - Application Support Engineer (MANDARIN Speaking)

    Zeal GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    This role will be based in Kuala Lumpur, Malaysia.As a Engineer, you’ll join a global team dedicated to providing ZEAL Products with top-tier assistance. Your role is to ensure support across v...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Application Consultant

    Application Consultant

    Global PlacementKlang City, Selangor, Malaysia
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Bachelors degree or diploma in IT, Computer Science, or a related field. This is a remote work opportunity!.Collaborate with internal teams,...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    • Dinaikkan pangkat
    Embedded IoT / Edge Solutions Sales Representative, Manager and Director

    Embedded IoT / Edge Solutions Sales Representative, Manager and Director

    CanonicalPort Klang, Port Klang, Malaysia
    Canonical is a leading provider of open-source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiat...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    Application Support Engineer

    Application Support Engineer

    ProxymityKuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or ...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
    • Dinaikkan pangkat
    Mobile Application Developer (Mandarin Speakers)

    Mobile Application Developer (Mandarin Speakers)

    GlintsKuala Selangor, Kuala Selangor, Malaysia
    About the job Mobile Application Developer (Mandarin Speakers).Youwill play a key role in designing, developing, and maintaining native mobile applications for both iOS and Android platforms.This i...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Open Source Enterprise Sales / Alliances

    Open Source Enterprise Sales / Alliances

    CanonicalKepong, Kuala Lumpur, Malaysia
    Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Open Source Enterprise Sales / Alliances.This is a general track role, hiring for opportunities across all levels of seniority in...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu