Front Office Assistant

Overview

Hotel Operation Manager - The 5 Elements Hotels Kuala Lumpur

Role Description

This is a full-time role for a Front Office Assistant at The 5 Elements Hotel, located in Chinatown, Kuala Lumpur. The Front Office Assistant will be responsible for greeting and assisting guests, answering phone calls, scheduling appointments, and performing various clerical and administrative tasks to ensure smooth front office operations. Daily tasks include managing guest check-ins and check-outs, handling inquiries, directing guests to appropriate services or locations, and maintaining a neat and organized front desk area.

Responsibilities

• Greet and assist guests upon arrival and throughout their stay
• Answer phone calls and respond to inquiries in a courteous and professional manner
• Schedule appointments and manage front desk administrative tasks
• Handle guest check-ins and check-outs efficiently
• Direct guests to appropriate services or locations within the hotel
• Maintain a neat, organized, and welcoming front desk area

Qualifications

Seniority level

Employment type

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