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RETAIL SALES ADVISOR (Kuala Lumpur / Sri Hartamas / Negeri Sembilan / Subang)
INNOVAI SDN. BHD.Kuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanGreet and engage customers in a professional and approachable manner. Identify customer needs through active listening and probing questions. Recommend suitable smart home & AI solutions (e.g., smart speakers, home automation systems, AI-powered appliances, security cameras, and other devices). Demonstrate and explain product features with hands-on trials and live demos. Upsell and cross-sell products to maximize sales value (e.g., bundle offers, extended warranty, smart home ecosystem). Meet and exceed daily, weekly, and monthly sales targets. Develop and maintain strong knowledge of product specifications, technology trends, and competitor offerings. Attend regular product training and knowledge-sharing sessions provided by suppliers and management. Keep updated with AI advancements, and smart home integration. Translate technical product features into customer-friendly benefits. Provide end-to-end service, from consultation to post-purchase support. Assist customers with basic product setup, connectivity, and app integration. Troubleshoot minor product issues before referring to technical service teams. Handle complaints, returns, and exchanges in line with company policies. Build long-term customer relationships to encourage repeat business. Ensure products are correctly priced, tagged, and displayed according to brand standards. Keep demo units fully functional, updated, and ready for customer demonstrations. Assist in stock receiving, inventory counts, and reporting discrepancies. Support promotional activities such as in-store roadshows, events, and festive campaigns. Maintain store cleanliness, merchandising standards, and safe working conditions. Record customer interactions, feedback, and competitor activity for reporting. Submit daily / weekly sales reports to management. Ensure compliance with retail SOPs, cash handling, and company policies. Safeguard company assets including demo units, accessories, and retail equipment. Minimum SPM. Diploma / Degree in Business, Marketing, IT, Electronics, or related field is an advantage. 1–3 years of retail, electronics, or sales experience preferred. Fresh graduates with strong interest in technology are welcome to apply. Passionate about technology, smart home solutions, and AI products. Strong communication and presentation skills. Customer-oriented with persuasive selling ability. Ability to explain technical concepts in simple terms. Team player with a positive and proactive attitude. Basic computer and mobile app literacy. Proficiency in English and Bahasa Malaysia. Mandarin / Tamil proficiency is an added advantage (to cater to diverse customer base). Must be willing to work on retail shifts, weekends, and public holidays. Able to stand for extended periods in a retail environment.
Job Description
The Retail Sales Advisor plays a key role in driving the sales of smart home appliances, AI-powered devices, and connected electronics. This position requires strong product knowledge, excellent customer engagement skills, and the ability to deliver tailored solutions to customers’ needs. The Advisor ensures a seamless shopping experience while contributing to store growth and brand reputation.
Work Locations
- Seremban
- Subang
Key Responsibilities
Product Knowledge & Training
Store Presentation & Operations
Reporting & Compliance
Requirements
Education :
Experience :
Skills :
Languages :
Other Requirements :
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Advisor Kuala Lumpur • Kuala Lumpur, Kuala Lumpur, Malaysia