Sales Support Specialist

About the role :

The Sales Support Specialist plays a key role in assisting the sales team across APAC_MEA Region to ensure smooth operations and efficient customer interactions. This role involves providing administrative support, managing client accounts, and assisting in the execution of sales strategies. The ideal candidate is highly organized, customer-focused, and capable of multitasking in a fastpaced environment.

Reporting line :

Senior Business Development Manager

Key Responsibilities :

• Administrative Support :

Assist the sales team with administrative tasks such as preparing sales presentations, proposal generation, managing calendars, and organizing travel arrangements.

Respond to enquiries via phone, email, or chat, providing timely and accurate information or escalating issues to the appropriate team members for faster response.

Tracking the customer orders, ensuring all orders are accurately and submit the order processing time.

Prepare and maintain sales documents, including contracts, proposals, and sales reports.

Assist in the execution of sales campaigns, promotions, and other initiatives to drive customer engagement and sales growth.

Generate sales reports and provide insights to the BD Manager on key metrics and performance indicators.

Work closely with other departments, such as Marketing, Presales, Delivery Team, and SME. to ensure a seamless customer experience.

Develop a thorough understanding of the company's products and services to effectively support the sales team and answer customer questions.

Requirements :