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Quality Auditor Content Moderation (Mandarin / Cantonese, Remote)

Quality Auditor Content Moderation (Mandarin / Cantonese, Remote)

HCLTechSepang, Selangor, Malaysia
19 jam yang lalu
Penerangan pekerjaan

Quality Auditor Content Moderation (Mandarin / Cantonese, Remote)

HCLTech WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

  • Review tasks and transactions regularly, with frequency determined by business needs.
  • Provide real-time feedback to moderators, map error trends, manage bottom quartile performance, and improve overall agent-level performance.
  • Stay informed about news and current affairs, especially in international markets like the US.
  • Identify gaps and gray areas in policies and guidelines based on real-world data.
  • Document and store edge cases and nuanced examples among moderated content to create referenceable repositories.

Requirements

  • Degree in journalism, communication, Chinese language, or a similar field.
  • 2 to 3 years of audit / review experience or equivalent newsroom experience (print / digital / TV) such as desk editing or proofreading.
  • Familiarity with universal news and media editorial policies.
  • Fluent in Mandarin / Cantonese language, both oral and written, with excellent comprehension skills in Business English.
  • Ability to work under pressure and make sound judgment calls.

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Information Technology and Consulting

    • Industries

  • IT Services and IT Consulting

    • Referrals increase your chances of interviewing at HCLTech by 2x

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