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Customer Experience

Customer Experience

ShopeeKuala Lumpur, Kuala Lumpur, Malaysia
16 jam yang lalu
Penerangan pekerjaan

Job Description

  • Customer and UX Insight : Analyze customer feedback and user interaction data to understand how customers interact with Shopee's app and identify areas for improvements.
  • Competitor Research : Conduct market research on competitors to benchmark their customer and user experience against Shopee's, identifying gaps and opportunities.
  • Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights.
  • E-commerce market scan and monitoring : Stay updated on the latest trends in e-commerce, UX / UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.
  • Projects and process improvement : Drive, track and monitor key Customer Experience-related projects arising from insights.

Requirements

  • Have experience either in a Management Consulting, Customer Experience, Market Research or Project Management role from relevant industries (preferably e-commerce or technology)
  • Degree in Economics / Engineering
  • Critical thinking and problem-solving skills
  • Systems thinker with ability to understand the holistic picture and complex considerations
  • Able to work with tight deadlines in a fast paced environment
  • Able to influence key stakeholders based on findings
  • Strong communication skills in English (verbal and written)

    • Expert in Google and Microsoft-related products

    Google slides, Google sheets

  • Excel, PowerPoint
    • Buat amaran kerja untuk carian ini

    Customer Experience • Kuala Lumpur, Kuala Lumpur, Malaysia