We’re looking for a motivated and dynamic Customer Care Executive (Indoor Sales) to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.
In this role you will be responsible for :
- The candidate will play an active role in renewals and retaining customers
- By providing excellent after sales service and regular communication between the customer and the Company
- Work closely with other team members to provide strong team representation in meeting customer’s expectations
- Assist in credit control work
- Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling.
Requirements
The ideal candidate will possess :
Minimum a Diploma in related discipline of studies with proven track record in customer care environmentHighly successful at converting clients with the ability to adhere to KPI's to ensure successDriven by data and building a network of excellent customer relationshipsGood communication skills and has the ability to communicate fluently on the phoneCall centre experience is an added advantageGood planning and organisational skills with attention to details.Ability to priorities tasks with effective time managementGood understanding of Business clients in your designated locationsAutonomous and thrive on challengesRequired valid driving license because driving is part of the job requirement for this designationHighly Desirable :
Excellent customer service via phone & negotiation skillsAbility to reach & exceed up selling targetsVersatility to build rapport with people at all levelsMulti-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantageCommercially focused acumenBenefits
Rewards and Benefits
Attractive base salary and incentivesComprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal AccidentOut-patient & Specialist CoverageDental & Optical CoverageAdditional Retirement benefitsStaff Purchase PlansYou will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Address :
Rentokil Initial (M) Sdn Bhd.
No. 7 Jalan Utarid U5 / 13, Seksyen U5, 40150 Shah Alam