Head - Retail Collection & Recovery

Overview

About the role To manage Retail Collections activity on delinquent accounts across all vintages and products by ensuring people, processes and technology are aligned. Accountable for effective management and control of all aspects of Retail Collections. Responsible for collections, recoveries, repossessions, and litigation of all delinquent accounts with the objective of ensuring that provisions and losses are within tolerance limits. Ensuring that collections are carried out within the Bank RAS targets of 30-89dpd, NPF, new inflow into NPF and NCL. Interfacing externally with collection and recovery agencies in order to define and implement processes to optimize recoveries. Cross functional meetings are held with the business and credit managers to provide feedback on portfolio quality and deliver key MIS trends. To implement & execute collection strategies and deliver business objectives. Responsible for appropriate empowerment of authorities to managers in Collection, to facilitate the expeditious and effective execution of daily duties. Responsible for Collections Department & contracted third party agency compliance to the Bank’s Collection Policies, Collectors Policies & Third-Party Agent Policies. Approve collection and recovery strategies to meet roll-rate goals, reduce charge-offs and maximize net recoveries using cost-effective collection and recovery techniques. Ensure all collectors policies and procedures comply with Bank’s Policies and Standards. Assure proper and updated documentation and procedures are maintained at all times. Review and ensure adequate and accurate collections performance & cost MIS and KPIs are in place and prepared in a timely manner, to facilitate performance management of the Collections Department. To adhere and comply with Bank Negara Guideline, Bank’s Credit Standard, Credit Policy Manual and Syariah (Islamic Law) compliant. Manage costs within budget and forecasts, understand cost drivers, trends & seasonality, and monthly budget / actual / forecast variances. Accountable for accuracy of cost submissions. Responsible for continuous process improvements, up skill collection techniques, upgrade collection tools, optimize collections systems and conduct periodic suppliers’ reviews to maximize cost efficiencies. Responsibilities

Responsible for achieving satisfactory monthly delinquency target of all buckets. Responsible for monthly provision / impairment budget. Responsible for achievement of monthly Write Off Recovery budget set. Conduct regular meetings with staff and external parties. Handle complaint professionally. Enforcement of company policies and guidelines. Ensure staff attends trainings. Consistent process improvements. Manage department costs. Ensure KPI of each unit is achieved. Ensure designated month end tasks, quarterly & yearly Statutory Reporting are completed within the stipulated time frame, and ensure these tasks are completed accurately. Always feedback to Risk Management team when encounter abnormal transactions or in doubt of any transactions. To escalate and execute Bank’s policies at all times. To uphold the integrity of each staff member while executing their duties. To ensure the team member discipline / conduct is compliance with the Bank’s policy and Human Resource’s policy. To assist Division Head in nurturing various discipline’s attributes and monitoring the discipline level of the executives by showcasing a good example and by taking appropriate remedial actions in the event of any discipline issue occurs (i.e. to give face-to-face counseling to the affected staff, to recommend to the HOD on the next course of action against remorseless offenders). Skills, certifications and experience you possess

Bachelor\'s Degree in Accounting / Finance from any related field. Possess at least 7 years working experience in banking. Candidates with

Accounts Payable (AP)

experience will be given preference. Applicants with a

Shared Services

background are strongly encouraged to apply. Proficient in

Microsoft Excel , including advanced functions.

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