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Contact Centre Consultant

Contact Centre Consultant

CIMB Bank BerhadKuala Lumpur, Kuala Lumpur, Malaysia
22 jam yang lalu
Penerangan pekerjaan

Contract period : 1 year

Office location : CIMB Hub, Jalan Sultan Ismail

Candidate is required to work on 24-hour-rotation shift.

Key Responsibilities

  • Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines.
  • Perform the required verification prior to proceeding with updating of customer's information, fulfilling customer's requests or providing account information as requested by customers.
  • Identify and escalate complex / unresolved case to relevant parties.
  • Update customer on case status and outcome through phone.
  • Ensure calls are appropriately logged and supported by proper documentation as required.
  • Make outbound calls to customers as per standard operating procedures for identified processes.

Job requirements

  • Computer Literacy (Essential) : Proficient in MS Office (Word, PowerPoint, Excel) & Standard computer operating systems (MS Windows).
  • Communication Skills - Conversational (Essential) : Ability to listen, probe and understand customer issues / requirements. Ability to communicate effectively with customers using appropriate, clear and concise language.
  • Communication Skills - Written (Essential).
  • Language Skills (Essential) : Fluency in English language (Verbal & Written), Fluency in Bahasa Malaysia (Verbal).
  • Applicable to Malaysian citizen only.
  • Fresh graduates are encouraged to apply.
    • Buat amaran kerja untuk carian ini

    Centre • Kuala Lumpur, Kuala Lumpur, Malaysia