Operations Manager (Freight Forwarding)

Overview

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Country / Operation Manager

role at

Toll Group . About Toll Group : At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity to be curious, to ask the right questions, and to build meaningful connections. Toll has a bold vision to expand its global reach; our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but concerned you don’t meet all the requirements? If you have similar skills and are willing to learn, we encourage you to apply anyway. Toll values a diverse, inclusive and authentic workplace; if your past experience doesn’t align perfectly, talk to us – you may be the right candidate for this or other roles we have coming up. Toll welcomes applicants of all ages, ethnicities, genders and abilities. To find out more about us visit You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical. Responsibilities

Facilitate teams within the country to identify and remove waste from the business Lead change and transformation for improvement of quality and cost to serve Enable operational excellence within the country by establishing / providing metrics that drive the desired performance (both internal & external) Serve as a change agent responsible for leading the organization into a data-driven, team-oriented culture that embraces operational excellence and continuous improvement within a lean environment Develop change communications and approaches with leaders to drive required changes and improvements into the business Work with branch managers and branch project champions to drive change management and coaching to supervisors to support daily people and performance management improvement Provide change management and leadership skills to the OE project team Assist with the management of the company\'s Chain of Responsibility requirements, including implementation of corrective actions and processes to drive accountability Continually seek out and implement cost saving initiatives for operations Lead & develop Ops Support team while holding the team accountable for operational excellence and continuous improvement Ensure effective structures, roles and capabilities are in place to deliver the needs of the customer today as well as for future growth and strategy Skills Essential To The Job

Technical

Excellent communication and interpersonal skills with an ability to do presentations Strong leadership and management skills with excellent problem solving competency Able to work independently and under pressure with minimum supervision Proven problem solving / conflict-resolution skills – the ability to contribute to practical and innovative solutions Business

Working experience in Finance Shared Services industry Demonstrates organizational commitment Human Relations

Customer orientated, good people skills and able to work with people at all levels Good motivation, team building and influence skills Communicates and interacts regularly and transparently with employees; disseminates information in a timely manner Establishes and cultivates an inclusive, motivational, enabling and performance oriented work environment through engagement, collaboration, and transparent communication Essential Personal Attributes

Positive attitude, intelligent, lateral / innovative thinker, results-orientated and resilient Operationally sound and willing to roll up the sleeves with a hands-on approach Proactive, self-starter, self-management, organized and hardworking; able to work independently Previous experience in training, mentoring and developing others Knowledge of business improvement methodologies Qualifications Required

Degree in any related field or equivalent At least 5 years of experience in a similar capacity Experience of delivering Black / Green Belt training & coaching Seniority level

Mid-Senior level Employment type

Full-time Job function

Management and Manufacturing Industries : Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Toll Group by 2x Sign in to set job alerts for “Country Operations Manager” roles.

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