IT Infrastructure Regional Lead (Global) - Subang

Main Purposes of the role :

Day to day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the company's businesses. Operating within the company IT Service Management (ITSM) Framework, the Global Operations Control Centre is responsible for the analysis, investigation and resolution of global infrastructure incidents and problems.

The Regional Lead is responsible for team coordination, resolving advanced technical issues escalated by the team, and managing escalations through triage and prioritisation based on business impact. This role also focuses on developing team knowledge, contributing to performance reviews and 121s, and acting as the senior escalation point within the region. This is an incredibly important role as it will provide support to the Operations Control Centre (OCC) Manager to enact changes to processes and ensure the team is trained appropriately on new services or technologies that are transitioned into operational support.

In this role you will be responsible for :

• Infrastructure service monitoring, responding to alerts and taking action to ensure availability of network services and associated infrastructure.
• Provide an escalation point for Global support teams for operational issues.
• Incident management using our ITSM Framework and platform (ServiceNow).
• Coordination of regular systems maintenance tasks (configuration, patching, policy compliance).
• Perform operational procedures, including software & hardware configuration, installation and maintenance.
• Creating documents and maintaining documentation repositories for system configuration changes. Including video and documented procedures.
• Configure deploy and support VMWare, Microsoft, Redhat, Cisco, and Aerohive, technologies and a variety of other devices.
• Liaise with our IT business partners and Service Delivery team to maintain service across the organisation.
• Point of contact for security operations incidents to ensure they are acted upon in a timely manner to remediate any security risks driven by information security toolsets.
• Small works / Project implementation such as global upgrades of our endpoint protection tool and security remediation activities driven by security status dashboards.
• Feed into performance reviews and 121’s.
• Senior escalation point in the region.
• Team reporting on statistics.

Requirements

The ideal candidate will possess :

Experience :

Knowledge & Skills :

Benefits

Rewards and Benefits

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Global IT Infrastructure team

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address :

Rentokil Initial (M) Sdn. Bhd.,

Unit 8-1, Level 8, Tower 8, UOA Business Park ,

No. 1, Jalan Pengaturcara U1 / 51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan

(Connected to Subang LRT station)