Senior Technical Account Manager - OpenShift, RHEL, Middleware

Senior Technical Account Manager - OpenShift, RHEL, Middleware

Red Hat Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

What You Will Do

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers, implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with Red Hat\'s engineering, product management, and technical support teams to debug, test, and resolve issues
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat\'s solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with Red Hat\'s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat\'s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the country or region

What You Will Bring

The Following Are Considered a Plus

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Red Hatters work flexibly across work environments, from in-office to fully remote, depending on the role. We value open, inclusive environments and encourage ideas from all backgrounds.

Inclusion at Red Hat

Red Hat’s culture is built on transparency, collaboration, and inclusion. We aspire to provide equal opportunity and access to all applicants and celebrate diverse voices.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, disability, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees related to unsolicited resumes or CVs except as required in a written contract. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email

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