Card Member Services, Card Ops - Team Member

Card Member Services, Card Ops - Team Member

About UOB : United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. We are guided by our values – Honorable, Enterprising, United and Committed. This means we strive to do what is right, build for the future, work as one team and pursue long-term success.

Job Description

Role : Card Member Services, Card Ops

Job Responsibilities

• Managing the team to ensure smooth running of the Card servicing function within the bank, which encompasses :
• Card cancellation, replacement, GIRO applications, Card Statement Retrieval, etc.
• Spearhead projects and initiatives in card servicing operations with business, operations and technology teams to increase efficiency and improve productivity, enhancing customer and employee journeys.
• Drive data-driven programs to support run and change agendas.
• Review and recommend process improvements for productivity and efficiency, using data to study trends in card servicing requests, perform gap / problem analysis, and provide change recommendations and risk mitigation.
• Conduct risk reviews, including self-assessments, internal reviews and audit reviews; highlight control gaps and propose action plans to ensure compliance with group operational policies in card servicing operations.
• Lead periodic control checks, upkeep and maintenance of Standard Operating Procedures (SOP) for the team’s processes.
• Manage liaising with internal stakeholders on day-to-day card servicing operations to ensure service levels are met.

Job Requirements

Additional Information

UOB is an equal opportunity employer. All employment decisions are based on business needs, job requirements and qualifications. If you require any assistance or accommodations for the recruitment process, please inform us when you submit your online application.

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