Customer Service Representative- Vietnamese (Contract Based)

Overview

We are seeking a Customer Service Representative to manage customer inquiries and provide professional support across phone, email, or chat channels. The role requires strong communication skills, a customer-focused mindset, and the ability to handle daily customer interactions efficiently.

Qualifications

• Native Vietnamese

• Minimum Bachelor Degree or Diploma qualification

• English level: B2 (Upper-intermediate)

• Strong communication and interpersonal skills

• Customer-oriented with good problem-solving ability

• Basic computer skills and typing ability

• Willing to work shifts, weekends, or public holidays if required

Preferred:

• Previous experience in Customer Service / Call Center / BPO is an advantage

• Experience handling inbound support is a plus

Responsibilities

• Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner

• Provide accurate information about products, services, orders, or general support requests

• Resolve customer issues and complaints while ensuring high customer satisfaction

• Update and maintain customer records in the system

• Follow company procedures, quality standards, and service guidelines

• Escalate complex or unresolved cases to the appropriate team