Customer Onboarding Executive

Overview

Softinn is a hotel technology company.

Our mission is to make hotelier’s work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here’s a one-minute video about our products.

We’re selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales – We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

Role

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

Responsibilities

• Engage with prospects to understand their needs and assist in product setup.
• Coordinate with the sales team onboard prospects to customers.
• Conduct online product demos and product training.
• Helping the sales team in handling inbound sales inquiries promptly and professionally
• Gather feedback from customers on their onboarding experience and their suggestions for product improvements

Qualifications

Not Mandatory, but Bonus if

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Salary Range

Employee Benefits

Additional Perks for Your Role

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