Senior Process Executive – Individual and Group Policy Administration

Overview

Title : Advisor – Individual Policy Administration

Location : Kuala Lumpur, Malaysia

Experience : 0-5 Years

Summary

The Advisor is responsible for maintaining accurate and up-to-date individual customer records and processing policy administration tasks efficiently and in compliance with internal standards. The role involves reviewing documentation, updating logs, inputting data and communicating with their senior to facilitate smooth processing.

Responsibilities

Processing and evaluating movement files and policy transactions for new, renewal, and termination cases, ensuring accuracy and compliance with service standards and turnaround time standard

Coordinate with senior staff to clarify details and resolve discrepancies

Escalating complex or exceptional cases to senior advisors or supervisors as needed

Follow up with the HK Sales Team regarding the insufficient information and incomplete form

Desired Professional Experience

0-5 years of experience in insurance processing, policy administration or equivalent healthcare background is preferrable

Ability to multi-tasking and work in a fast-paced environment and manage multiple priorities

Good service attitude, positive and ‘can do’ attitude

Proficient in Cantonese (Speaking), Mandarin and English (speak, read, and write).

About Cognizant

Cognizant (Nasdaq : CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.

#J-18808-Ljbffr