FOOD & BEVERAGE TEAM LEADER / SUPERVISOR

Position Overview

The Food & Beverage Supervisor / Team Leader assists in the daily management of all F&B operations — including restaurants, bars, banquets, and meeting suites — ensuring the highest standards of service, quality, and guest satisfaction. The role supports the F&B Manager in maintaining smooth operations, optimizing profitability, and driving team performance.

Key Responsibilities

Business Performance

Assist in planning and reviewing monthly budgets, revenue forecasts, and expenses.

Business Performance

Analyze monthly reports and highlight variances against business goals.

Business Performance

Participate in management meetings to review operational progress and contribute to business planning.

Business Performance

Support the implementation of profit enhancement initiatives in collaboration with the Kitchen and Marketing teams.

Business Performance

Monitor and control food, beverage, labour, and operating supply costs to ensure alignment with budget.

Outlet Operations

Conduct daily briefings to communicate key information to the team.

Outlet Operations

Supervise day-to-day operations to ensure smooth service and compliance with standards.

Outlet Operations

Ensure consistent food and beverage quality and timely service delivery.

Outlet Operations

Build rapport with guests, anticipate their preferences, and provide personalized service.

Outlet Operations

Handle guest feedback and complaints tactfully and efficiently.

Outlet Operations

Oversee cashiering, bar operations, and administrative documentation.

Outlet Operations

Check cleanliness and hygiene of outlet and back-of-house areas, ensuring compliance with health and safety standards.

Outlet Operations

Maintain knowledge of all menu items, promotions, and hotel services.

Outlet Operations

Ensure sufficient stock levels, proper handovers, and effective communication across shifts.

Outlet Operations

Assist other outlets as required during peak business periods.

Team Management

Support recruitment, training, and development of team members.

Team Management

Monitor team appearance, performance, and professionalism.

Team Management

Conduct on-the-job training and performance appraisals.

Team Management

Prepare weekly staff schedules according to business levels and operational needs.

Team Management

Participate in monthly departmental meetings to share updates and gather feedback.

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