Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Network Operation Centre

Network Operation Centre

Silverstreet (M) Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
21 jam yang lalu
Penerangan pekerjaan

POSITION SUMMARY

Kickstart your career in Network Operations where you'll be at the heart of ensuring seamless network performance and connectivity. In this entry-level operational role, you will focus on the ongoing maintenance of Soprano Group production deployments servicing our global customers in a fast-paced, dynamic environment. This includes detection, reaction, restoration and prevention. You are at the core of ensuring our ongoing systems performance and service health, efficiently handling incidents and facilitating the restoration of services to nominal states. Additionally, you'll provide assistance to customer support ticket escalations and maintaining a low level of support tickets as required.

You'll gain hands-on experience with industry-leading tools, collaborate with various internal departments, and develop the technical and analytical skills to progress in this career. This is a fantastic opportunity for a recent graduate with a passion for technology, problem-solving, and continuous learning to join a supportive team and making an impact on business-critical services.

  • Position : Individual Contributor
  • Department :      NOC
  • Company : Soprano Design Pty Ltd
  • Location : Kuala Lumpur, Malaysia
  • Reports to : NOC Manager
  • Type : Permanent, Full-time, Shift-Work. Hybrid setting - 3 days in the office

KEY RESPONSIBILITIES :

This includes but is not limited to :

  • Monitoring platform alerts and system performance.
  • Provide Level 2 support by monitoring alerts through the alert console and triaging them effectively.
  • Ensure service restoration within acceptable SLAs and further escalate any major incidents timely to the Level 3 engineers.
  • Managing incidents and providing high-quality support. Addressing incidents efficiently, by gathering / logging all necessary information for troubleshooting and resolving user incidents.
  • Participate in the 24 / 7 NOC roster as scheduled.
  • Update and maintain internal Knowledge Base to help train and distribute knowledge internally.

    • SKILLS & EXPERIENCE TO SUCCEED :

  • Understands this is a global role that will require shift work (rotating every month) including some Public Holiday and Weekends
  • Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor Degree in Computer Science / Information Technology / Telecommunication or equivalent
  • Fresh graduates are encouraged to apply for this position
  • Strong analytical, problem solving and solution-oriented abilities
  • Must have excellent English written and verbal communication skills to be able to work in a geographically diverse and cross-cultural global team
  • Familiarity with networking concepts, cloud platforms like AWS highly desirable
  • Some familiarity with Linux Operating System and SQL database would be great to have
  • We are a Hybrid workplace and require you to go into the office 3 days a week

    • ABOUT US

    Soprano Design (trading as Silver Street in Malaysia) Headquartered in Sydney, Australia, and operating globally, is a leading global communications platform as a service (CPaaS) provider that brings nearly 30 years of experience with enterprise-level mobile messaging to each of our over 4,500 government and enterprise clients around the globe.

    Soprano's flagship product, Soprano Connect, is an innovative award-winning CPaaS platform that helps customers to strategically integrate, email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni-channel business mobile messaging experience.

    WHY WORK FOR SOPRANO :

  • Work for a leader in the CPaaS industry : We are a leading enabler for enterprise communications, with a customer-centered approach that allows us to reach significant results with our clients and partners.
  • Our focus on Technology : We pride ourselves on building technology for the future of communication that creates richer meanings, deeper trust and better connections.
  • Global presence : Soprano is headquartered in Sydney, but we have a global presence in Europe, North America, South America, New Zealand and Southeast Asia
  • Collaborative and inclusive environment : We are committed to a workplace environment where every employee is respected and empowered to be their best selves at work.
  • Training and Development : We're a small company with global presence that allows you to gain valuable insight and exposure to various markets worldwide
  • Competitive salaries : We are a pay for performance company that values your contributions through our competitive salaries, rewards and recognition programs
  • Flexible Working : We're a lover of hybrid working, and this allows us to stay connected to our global teams while allocating time to do the things we love

    • People are at the core of what we do and Soprano Design Pty Ltd is committed to a safe, diverse and inclusive workplace where we all thrive and succeed together. We encourage applications of all ages, genders, nationalities, backgrounds and cultures. Please let us know if you require any adjustments to the recruitment process.

    All successful applicants will need to providing two professional reference checks and is subject to satisfactory background checks

    Buat amaran kerja untuk carian ini

    Operation • Kuala Lumpur, Kuala Lumpur, Malaysia