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Reservation & Revenue executive / Manager

PERIDOT BY THE SEASetiu, Terengganu, Malaysia

20 jam yang lalu

Penerangan pekerjaan

Understanding Markets & Maximizing Revenuea) Identifies new reservations sales business to achieve personal and property revenue goals.b) Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.c) Closes the best opportunities for the property based on market conditions and property needs.d) Monitor same day selling procedures to maximize room revenue and control property needs.e) Gains understanding of the property primary target customer and service expectations; serves the customer by understanding their business, business issues and concern, to offer better business solutions.

Conducting Daily Reservations Sales Activitiesa) Responds to incoming reservations sales opportunities for the property that are outside parameters of the company.b) Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.c) Uses sales resources and administrative / support staff effectively.d) Assists in monitoring group reservation forecast data.e) Coordinates with sales and Convention Services to process rooming lists and reservation cards.f) Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).g) Assists with monitoring accuracy of reservation sales orders within tracking systems.

Providing Exceptional Customer Servicea) Services our customers in order to grow share of the account.b) Provides excellent customer service consistent with the daily service basics of the brand.c) Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event.d) Sets a positive example for guest relations.e) Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event.

Managing and Conducting Human Resource Activitiesa) Monitors reservations sales agents and Swiss Care Agents while on phone calls.b) Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.REVENUE MANAGER

Administrationa) Generate and distribute regular reports on revenue performance and key performance indicators to relevant stakeholders, including senior management and ownership.b) Ensure compliance with internal policies, brand standards, and legal regulations related to revenue management and pricing.c) Define and manage rate rules, restrictions, and booking policies in the property management system.d) Oversee the organization and storage of relevant data, including historical revenue data and market trends.

Operationala) Lead efforts to protect revenue by mitigating risks associated with overbooking, under booking, and fraudulent activities.b) Actively follows up sales leads.c) Develop and maintain operational procedures for the reservations department to optimize resourcesd) Ensures to achieve or exceed the monthly and yearly target of room sales.e) Manage relationships with third-party vendors providing operational support for reservation systems.f) Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Operation Manual.e) Monitor operational reports and metrics to identify areas for improvement and streamline process.

Marketinga) Collaborate with the marketing department to align pricing and promotional strategies with marketing campaigns.b) Provide pricing and inventory data to support content development for marketing materials and online presence.c) Leverage competitive analysis to inform marketing strategies, including pricing positioning.d) Utilize customer data and booking patterns to inform marketing timing and campaigns for maximum effectiveness.

Customer Servicea) Collaborate with the front desk to provide guidance on pricing policies, availability, and customer inquiries.b) Implement clear and transparent pricing policies to reduce guest confusion and enhance trust.c) Utilize customer feedback and reviews to improve pricing and service improvement strategies.d) Collaborate with the marketing team to promote and support loyalty programs to retain and engage repeat customers.e) Develop packages, promotions, and discounts to stimulate demand during off-peak periods or for specific market segments.

Job Type : Full-time

Pay : From RM4,000.00 per month

Benefits :

Meal provided
Professional development

Work Location : In person

Application Deadline : 08 / 31 / 2025

Expected Start Date : 09 / 01 / 2025

Buat amaran kerja untuk carian ini

Reservation Manager • Setiu, Terengganu, Malaysia

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