We are looking for a proactive and detail-oriented Customer Service (focusing in E-Commerce) to support and enhance our online sales operations.
You will be responsible for managing customer inquiries, resolving issues promptly, and ensuring a smooth and positive shopping experience across online platforms. Your role is a key in maintaining high customer satisfaction while assisting in the day-to-day operations to support overall sales performance.
What's your role?
Customer Support
- Respond to customer inquiries via chat or calls
- Handle order-related questions, returns, and complaints professionally
Platform Management Support
Monitor and respond to messages on online platforms and websiteEnsure customer ratings and feedback are tracked and addressedProblem Solving & Escalation
Identify recurring issues and propose improvements to reduce complaintsOrder & System Tracking
Monitor order statuses and ensure timely fulfilmentUpdate customer service logs and CRM systems accuratelyCustomer Satisfaction
Follow up with customers post-purchase to ensure satisfactionWork on maintaining high store ratings and positive reviewsWho We're Looking For :
Possess at least a Diploma, Bachelor's Degree, or equivalent in any field.Minimum 2 years of experience in a customer service or customer experience (Experience in e-commerce platforms is an added advantage)Strong communication and interpersonal skills, with the ability to engage with customers in a friendly, professional, and empathetic mannerExcellent problem-solving and decision-making skills, with the ability to handle customer inquiries and concerns effectivelyMaintains accuracy in handling customer records, responses and internal reports, with excellent time management and multitasking capabilities to meet service deadlinesJob Type : Full-time
Pay : RM2, RM4,000.00 per month
Benefits :
Opportunities for promotionProfessional developmentAbility to commute / relocate :
Bandar Botanic : Reliably commute or planning to relocate before starting work (Preferred)Experience :
Customer Service (E-commerce) : 2 years (Preferred)Location :
Bandar Botanic (Preferred)Work Location : In person
