Director of Operations

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experience to each and every guest. Hyatt is a place where high expectations aren\'t just met—they\'re exceeded. It\'s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

As the Director of Operations, you will be responsible for the efficient running of Front Office, Housekeeping, Food & Beverage, and Spa in line with Hyatt International\'s Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Responsibilities may include staff development, scheduling, forecasting and training, ensuring compliance with all operating procedures. The Manager must have strong communication and analytical skills.

Responsibilities

Lead daily hotel operations to ensure smooth and efficient service

Champion guest satisfaction and resolve escalated concerns

Drive financial performance through budget oversight and cost control

Ensure compliance with brand standards, policies, and safety regulations

Build strong relationships with guests, partners, and industry peers

Qualifications Qualifications

Bachelor\'s degree in Business Management or related discipline

At least 5 years of relevant experience

Strong interpersonal and communication skills

Proven leadership in hotel operations, preferably with a

Rooms background

Strong financial acumen and strategic thinking

Excellent communication and problem-solving skills

Our family is always growing. Want to be in the know?

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