Support Engineer

Evoloper Sdn. Bhd. is a research & development company, incorporated in July 2015. We are a team of very experienced developers providing cloud-based Software-as-a-Service (SaaS) point of sales solutions, focusing on F&B and retail industries.

Role and Responsibilities :

• Address customer inquiries promptly and professionally via various channels such as phone, email, and chat messages.
• Manage and maintain Service Level Agreements on response rate and time, productivity and Quality Matrices (CSAT / resolution time).
• Resolve service issues by understanding complaints, providing optimal solutions, and ensuring follow-up until resolution is achieved.
• Maintain a professional and positive attitude to provide the best experience for the customers.
• Demonstrate attention to detail and the ability to maintain detailed records of customer interactions.
• Collect and analyze customer feedback and identify area of improvement.
• Participate in continuous improvement initiatives.

Candidate Requirements :

Candidate must possess at least a Diploma or Bachelor’s Degree in Business, Communication or equivalent.

1-3 years of customer service experience, preferably in a software or tech-related industry.

Excellent communication skills via phone, email and chat message.

Strong problem-solving abilities and attention to detail.

Strong multi-tasking and organizational skills.

Able to manage high volumes of customer interactions while remaining composed under pressure.

Advanced proficiency in Microsoft Word, Excel and PowerPoint, with particular expertise in Excel.

Fluency in Mandarin is preferred for candidates as the role involves interactions with Mandarin-speaking clients.

Eager to learn and grow with the company.

Immediate availability will be given strong consideration.

Fresh graduates are welcome to apply.

Benefits & Others :

Competitive salary package

Flexible working hours

Training and development programs

Monthly outings

Easily accessible by public transport (LRT / KTM)

Application form

To create a new online application account, enter your personal details below. Your e-mail address should be readily accessible since our main method of contact with you will be via e-mail.

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