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Analyst, HRIT
AIA Digital+ MalaysiaNovotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia22 jam yang lalu
Penerangan pekerjaanProvide L2 support to resolve any system related issues. Ensure resolution time meeting SLA target. Manages all assigned Incident & Change Requests and deliver according to the target resolution time. Self-discipline and good deliverables to promote accountability and trust at work. Perform system configuration and customization. Monitor system notification (errors) and take appropriate actions. Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base. Support Manager in executing proof of concepts (POCs) for new Change Request when necessary. Provide training with end users in several ASPAC locations if necessary. Participate in regional project activities with HRIT focus. Successful system and process integration, efficient SLA driven end-user support and communications. Delivery of system and business process training for PCR. Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required.
About the Role
- Perform System administration for AIA Global HRIT Platform.
- Supporting HRIT Technical Lead & Manager on work assignments.
- Able to manage all aspect of the integration, business mapping between Global HRIT Platform and other related system.
- Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.
Roles & Responsibilities
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Analyst • Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia